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SAbel
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Join Date: Jul 2007
Location: Walbridge, Ohio
Posts: 743

Old April 23rd, 2017, 01:11 PM
Has anyone been able to log into the DDI tools since March? My friend and I both can not get into the program to be able to fact check information. I end up in a circle of your password is wrong, no email to help with"forgot password" attempt to create a new account, that email is already in use go log in ect. Newest reason I am displeased with WOTC/Hasbro.

Thanks all
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DeltaMasterMind
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Join Date: Jul 2014
Posts: 360

Old April 26th, 2017, 09:05 AM
Seems this might be the reason:
Quote:
Welcome D&D Insiders
The D&D Insider digital tools are located here, for the fourth edition of the Dungeons & Dragons tabletop roleplaying game. Please note that users must have a new Wizards Account (as of 03/21/2017) in order to access these tools. http://ddi.wizards.com/
I am curious, did they offer any email or notice for account updating?
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SAbel
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Join Date: Jul 2007
Location: Walbridge, Ohio
Posts: 743

Old May 4th, 2017, 07:33 PM
I truly do not recall, but this time of year is a killer for me in RL so my personal life suffers greatly, so they could have. But I have talked with 2 other DDI users and they did not know of the "change in passwords or whatever" and they can not get back in either.
Still have not received email to my request for help from them
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beast013
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Join Date: Oct 2013
Posts: 6

Old May 7th, 2017, 01:17 PM
WOTC sent an email informing me that I had to combine my multiple DDI/WOTC accounts. Jumped through the hoops, called their support number and got all fixed. As of today, DDI is up and running for me through IE.


See below:

*****************

Hello D&D Insider!

Thank you so much for using the D&D Insider tools. We are contacting you because we are updating our account systems soon (planned for March 21, 2017) and want to make sure you can still access D&D Insider when we make the switch. The good news is that ensuring you have access will only take a few minutes.

Users must have a new Wizards Account (as of 03/21/2017) in order to access these tools. If you haven't already, please create a new Wizards of the Coast account using these step-by-step instructions, and we'll associate your D&D Insider account with it. When we switch over to the new system, you'll be able to use everything as normal.

Migrating to our new account system is pretty easy. If you don't already have a Wizards Account, just follow these steps:

1. Go to http://accounts.wizards.com
2. Click the "Login" button
3. Enter your DDI Account credentials and click "Login"
4. You will be walked through the process of creating new Wizards Account credentials and reviewing your account information
5. That's it.

If you already have a new Wizards Account but haven't combined it with your DDI account, don't fret! Click the link above, login to your Wizards account using your Wizards Account credentials (not your DDI credentials). From the Account Details page click the "Combine Accounts" button and enter your DDI login credentials to go through the migration process.

Thanks and please remember to contact Wizards Customer Service if you have any problems with this switch or anything else at all. The gnomes on the phones there will be happy to help!

Sincerely,
The D&D Team
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SAbel
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Join Date: Jul 2007
Location: Walbridge, Ohio
Posts: 743

Old May 7th, 2017, 02:00 PM
Thanks beast013
I finally heard from them through Facebook and if I get time when they are in office and I am not at work I will try to fix it I will email my friend that is also having problems so he can fix or he may just drop it.
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