License Issue

[Brand]

How long does it take to get a response on a license issue.

I reloaded my computer on Saturday and sent an E-Mail on Sunday. This is Tuesday night no response.

It is a bit frustrating as I have not moved the program to another machine I simply had to reinstall my OS and as a result programs such as Hero Builder.

I do like the program. It helps a lot with a lot of the issues programs like E-Tools did not. Currently I cannot access the characters that I need/want to have available for the game I run.

No offense but even Microsoft does not make it this hard to reload the program onto the same machine when the OS has to be re-installed. Though I hear Vista might be a bear.

Bill