Question about the -500 sync error

Farnaby · October 27th, 2014, 06:57 AM

Hi,

I am having this error on my laptop.
I am also running a campaign from my desktop using a different realm.

I have synced my desktop realm successfully.

My question is that once you have solved the problem can I sync the laptop discarding the server data for that realm or will I be forced to lose all the data on the laptop realm and use the old realm data?

GThiel · October 27th, 2014, 08:21 AM

I had a similar situation. Accidentally synced the laptop which was fine. Since I hadn't added too much data on the desktop with the problem, I deleted the local realm on the desktop, synced it, and it was all better.

I have noticed that they say they have a fix in the next update, but I haven't seen anything saying that it will fix the -500 errored machine.

liz · October 30th, 2014, 05:24 PM

Please check to see if your issue has been fixed in the latest release. If it isn't, please update your support ticket by replying to one of our emails, or submit a new bug report. Thanks!

Indus101 · October 30th, 2014, 09:21 PM

Hi Liz,

I'm still getting the error post-update, though now it comes after about 20- 30 minutes of trying to sync. I submitted a new bug.

Thanks

jkthomsen9 · October 30th, 2014, 09:54 PM

I am also still getting a -500 error with long sync attempt times. Is it possible to delete my realm from my laptop...including the cloud version, and then sync from my pc with the most up to date version of my realm?

tomponzi · October 31st, 2014, 01:29 AM

I am still getting this error on ONE of my realms, even after the latest update.

Bug report submitted.

liz · October 31st, 2014, 07:45 AM

Thanks for the feedback. The team will be looking into all of the follow-up support tickets. When we have an update on the sync issue, David or I will post it on the forums.

liz · November 7th, 2014, 04:06 PM

Alrighty, everyone. Please take a look at your Realm Works if you had the sync -500 error. If you're still running into issues, please update your support ticket by replying to the last email, or submit a new bug report here!

AEIOU · November 7th, 2014, 04:56 PM

Happy dance time!!! Error message destroyed.

jkthomsen9 · November 7th, 2014, 08:22 PM

Quote:

Originally Posted by liz

Alrighty, everyone. Please take a look at your Realm Works if you had the sync -500 error. If you're still running into issues, please update your support ticket by replying to the last email, or submit a new bug report here!

Drinkin' whiskey and dancing a jig. No -500 either.

Farnaby Senior Member Join Date: Aug 2013 Posts: 108 October 27th, 2014, 06:57 AM	Hi, I am having this error on my laptop. I am also running a campaign from my desktop using a different realm. I have synced my desktop realm successfully. My question is that once you have solved the problem can I sync the laptop discarding the server data for that realm or will I be forced to lose all the data on the laptop realm and use the old realm data?
#1

GThiel Member Join Date: Apr 2014 Posts: 88 October 27th, 2014, 08:21 AM	I had a similar situation. Accidentally synced the laptop which was fine. Since I hadn't added too much data on the desktop with the problem, I deleted the local realm on the desktop, synced it, and it was all better. I have noticed that they say they have a fix in the next update, but I haven't seen anything saying that it will fix the -500 errored machine.
#2

liz Ex-Staff Lone Wolf Staff Join Date: Jul 2013 Posts: 961 October 30th, 2014, 05:24 PM	Please check to see if your issue has been fixed in the latest release. If it isn't, please update your support ticket by replying to one of our emails, or submit a new bug report. Thanks!
#3

Indus101 Member Join Date: Aug 2013 Posts: 56 October 30th, 2014, 09:21 PM	Hi Liz, I'm still getting the error post-update, though now it comes after about 20- 30 minutes of trying to sync. I submitted a new bug. Thanks
#4

jkthomsen9 Senior Member Join Date: Jun 2010 Location: Beaverton, OR Posts: 267 October 30th, 2014, 09:54 PM	I am also still getting a -500 error with long sync attempt times. Is it possible to delete my realm from my laptop...including the cloud version, and then sync from my pc with the most up to date version of my realm?
#5

tomponzi Junior Member Join Date: Oct 2013 Posts: 28 October 31st, 2014, 01:29 AM	I am still getting this error on ONE of my realms, even after the latest update. Bug report submitted.
#6

AEIOU Senior Member Join Date: Jan 2012 Posts: 1,147 November 7th, 2014, 04:56 PM	Happy dance time!!! Error message destroyed.
#9