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[wamwannabe]

I may have given you an incorrect address, but I'm not sure. I ordered Hero Lab on Saturday (couldn't tell you the order number, web browser wouldn't let me return to my site to let me know I may have goofed.) I live in Rockford, IL (61103) and have emailed your company a number of times (three, to be exact). The Visa card I ordered with is numbered....just kidding. :wink: However, my card was charged, so I would like this resolved (even if it is my fault) at your earliest convenience. I'm not sure what information I am willing to provide you over the internet, but you can email me at merpelding@boylan.org if my current email is the issue. (the email I provided is a @uiowa.edu one)

I'm not trying to be a pain, just desparately want to fire up my Hero Lab and kick some player butt!

BTW, congrats on a truly stellar product!

Sincerely,
M. Erpelding
Rockford, IL

[Nan]

Matthew,

Thank you for your email and your order. Yes, your email address was
entered incorrectly. I will fix the address and sent it out to you
again. Thank you again, and please let me know if I can assist you in
any other way.

Nancy
LWD Sales/Support

On Jun 16, 2008, at 5:15 PM, wamwannabe wrote:
> I may have given you an incorrect address, but I'm not sure. I
> ordered Hero Lab on Saturday (couldn't tell you the order number,
> web browser wouldn't let me return to my site to let me know I may
> have goofed.) I live in Rockford, IL (61103) and have emailed your
> company a number of times (three, to be exact). The Visa card I
> ordered with is numbered....just kidding. However, my card was
> charged, so I would like this resolved (even if it is my fault) at
> your earliest convenience. I'm not sure what information I am
> willing to provide you over the internet, but you can email me atmerpelding@boylan.org
> if my current email is the issue. (the email I provided is a
> @uiowa.edu one)
>
> I'm not trying to be a pain, just desparately want to fire up my
> Hero Lab and kick some player butt!
>
> BTW, congrats on a truly stellar product!
>
> Sincerely,
> M. Erpelding
> Rockford, IL
>
>
>
>
>

[Nan]

Matthew,

OK, it has all been resent. Let me know if you have any problems
receiving it.

Nancy
LWD Sales/Support

On Jun 16, 2008, at 5:15 PM, wamwannabe wrote:
> I may have given you an incorrect address, but I'm not sure. I
> ordered Hero Lab on Saturday (couldn't tell you the order number,
> web browser wouldn't let me return to my site to let me know I may
> have goofed.) I live in Rockford, IL (61103) and have emailed your
> company a number of times (three, to be exact). The Visa card I
> ordered with is numbered....just kidding. However, my card was
> charged, so I would like this resolved (even if it is my fault) at
> your earliest convenience. I'm not sure what information I am
> willing to provide you over the internet, but you can email me atmerpelding@boylan.org
> if my current email is the issue. (the email I provided is a
> @uiowa.edu one)
>
> I'm not trying to be a pain, just desparately want to fire up my
> Hero Lab and kick some player butt!
>
> BTW, congrats on a truly stellar product!
>
> Sincerely,
> M. Erpelding
> Rockford, IL
>
>
>
>
>

[rob]

This ought to have been handled already via direct email communication. If this is still an outstanding issue for you, please let us know.

-Rob

At 05:15 PM 6/16/2008, you wrote:

I may have given you an incorrect address, but I'm not sure. I ordered Hero Lab on Saturday (couldn't tell you the order number, web browser wouldn't let me return to my site to let me know I may have goofed.) I live in Rockford, IL (61103) and have emailed your company a number of times (three, to be exact). The Visa card I ordered with is numbered....just kidding. [img]./modules/mdforum/images/smiles/icon_wink.gif[/img] However, my card was charged, so I would like this resolved (even if it is my fault) at your earliest convenience. I'm not sure what information I am willing to provide you over the internet, but you can email me at merpelding@boylan.org (merpelding@boylan.org) if my current email is the issue. (the email I provided is a @uiowa.edu one)

I'm not trying to be a pain, just desparately want to fire up my Hero Lab and kick some player butt!

BTW, congrats on a truly stellar product!

Sincerely,
M. Erpelding
Rockford, IL

[Nan]

Rob,

I have replied to him twice, the first time in March immediately after
his first email was received. I just replied to him again today
(forwarding my original message to him) and I am getting an Earthlink
Spam Blocker message back so he's not receiving my emails. I sent the
request through (again) to get me off his spam blocker, so hopefully
he will allow my emails to get through.

Nan

On Jun 19, 2008, at 10:45 AM, Rob Bowes wrote:
> This ought to have been handled already via direct email
> communication. If this is still an outstanding issue for you, please
> let us know.
>
> -Rob
>
> At 05:15 PM 6/16/2008, you wrote:
> :
> I may have given you an incorrect address, but I'm not sure. I
> ordered Hero Lab on Saturday (couldn't tell you the order number,
> web browser wouldn't let me return to my site to let me know I may
> have goofed.) I live in Rockford, IL (61103) and have emailed your
> company a number of times (three, to be exact). The Visa card I
> ordered with is numbered....just kidding. [img]./modules/mdforum/
> images/smiles/icon_wink.gif[/img] However, my card was charged, so I
> would like this resolved (even if it is my fault) at your earliest
> convenience. I'm not sure what information I am willing to provide
> you over the internet, but you can email me at merpelding@boylan.org
> (merpelding@boylan.org) if my current email is the issue. (the email
> I provided is a @uiowa.edu one)
>
> I'm not trying to be a pain, just desparately want to fire up my
> Hero Lab and kick some player butt!
>
> BTW, congrats on a truly stellar product!
>
> Sincerely,
> M. Erpelding
> Rockford, IL
>
>
>
>
>
>