License reassigning issues and responses via email.

[nbrisoux]

Hello!

I have emailed customer support twice about getting my license reassigned, however I have yet to hear from anyone about this. The first email was sent two weeks ago.

Unfortunatly in a short period of time I had to a) rebuild my main computer and then b) do reinstall of XP on it after a BIOS update got corrupted (weee what fun!).

If someone could look into this I would really appreciate it!

Regards,

Nicolas

[Nan]

Nicolas,

I'm sorry that you have not been able to get up-and-running. I did
receive your email on November 11th at 1:16pm and I replied to you
the same day at 4:19pm (see below). I am sorry if you did not receive
my email, possibly it was interpreted as spam by your spam filter, so
please check the folder where spam emails are placed. Hopefully, you
will be able to find the original email there.

I have modified your license so you should be able to reassign it.
Please let me know if you have any other difficulties. You can get
ahold of me at support@wolflair.com.

Nancy
LWD Support

-------------


On Nov 11, 2005, at 4:19 PM, Tech Support wrote:
> Nicolas,
>
> Not a problem at all. I just modified your license number so that
> can now be reassigned.
>
> Nancy
> LWD Support
>
>
>
> On Nov 11, 2005, at 1:16 PM, n b wrote:
>
>> Hi!
>>
>> I would like to have my primary license reassigned as unfortunatly
>> over the last 2 months I have had to reinstall XP twice (the joys
>> of installing lots of beta dev software) and thus have used up
>> both of my licenses.
>>
>> My information:
>>
>> Nicoals Brisoux
>>
>> Thanks!
>>
>> NB
>> __________________________________________________
>> Do You Yahoo!?
>> Tired of spam? Yahoo! Mail has the best spam protection around
>> http://mail.yahoo.com
>

[nbrisoux]

Thanks Nancy!

Just wanted to post that you took care of the problem.

Indeed the issue was with my email

Thanks again!

Nicolas B.