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SteveT
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Old November 4th, 2019, 03:55 PM
On Wednesday morning (November 6th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; November 6th, 2019 at 10:33 AM.
SteveT is offline   #131
SteveT
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Old November 12th, 2019, 01:00 PM
On Wednesday morning (November 13th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; November 13th, 2019 at 10:35 AM.
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SteveT
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Old November 18th, 2019, 04:57 PM
On Wednesday morning (November 20th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; November 20th, 2019 at 11:00 AM.
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SteveT
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Join Date: Dec 2016
Posts: 183

Old November 25th, 2019, 12:04 PM
On Tuesday morning (November 26th) at 10 AM Pacific time, we plan to take Hero Lab Online and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; November 26th, 2019 at 11:02 AM.
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SteveT
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Join Date: Dec 2016
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Old November 26th, 2019, 12:20 PM
On Wednesday morning (November 27th) at 10 AM Pacific time, we plan to take Hero Lab Online and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less. Because the account server is involved, new logins to Realm Works will also be unavailable during the maintenance.

EDIT: This has been completed.

Last edited by SteveT; November 27th, 2019 at 10:25 AM.
SteveT is offline   #135
SteveT
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Join Date: Dec 2016
Posts: 183

Old November 27th, 2019, 12:46 PM
We will be restarting the account server at 1pm Pacific today. New logins to Realm Works and Hero Lab Online will be unavailable for 1-2 minutes at this time, but your service will be unaffected if you are already logged in.

EDIT: This has been completed.

Last edited by SteveT; November 27th, 2019 at 01:05 PM.
SteveT is offline   #136
SteveT
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Join Date: Dec 2016
Posts: 183

Old December 2nd, 2019, 03:51 PM
On Wednesday morning (December 4th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; December 4th, 2019 at 10:47 AM.
SteveT is offline   #137
SteveT
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Posts: 183

Old Yesterday, 01:02 AM
On Thursday morning (December 5th) at 10 AM Pacific time, we plan to briefly take Hero Lab Online down for maintenance for about 5 minutes.

EDIT: This has been completed.

Last edited by SteveT; Yesterday at 10:10 AM.
SteveT is offline   #138
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