Junior Member
Join Date: Aug 2009
Posts: 28
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Is there any way to bring the ability to move licenses between machines more under the control of the customer? Just curious.
I seem to have problems every time this comes up. Maybe it's the 120 day waiting period being too long. It would be nice to be able to deactivate a license on one machine and activate it on another without having to go through e-mailing support. If nothing else, it seems like 30 days would at least make the problem crop up less. |
#1 |
Senior Member
Join Date: Mar 2013
Location: Greater London, UK
Posts: 2,623
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I have no problem with having to send an e-mail.
How come you need to move a license so often? |
#2 |
Junior Member
Join Date: Aug 2009
Posts: 28
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Apparently my problem was in having forgotten there were two numbers, so when I "reactivated" it on my laptop, it deactivated my desktop. I went to the license management page, but found it confusing and didn't realize there were two separate numbers. In the past, though, I have had to move it from my normal laptop to a temporary laptop and then back, and there was confusion over which license and how frequently it was moved and I ended up unable to use Hero Lab on either machine until it was straightened out.
It just seems a very cumbersome process. It would be nice to have a central website where I could go and assign it however I wanted whenever I wanted, and that was more intuitive. So, it's probably more my problem than anyone else's. I just seem to have a hassle about once or twice every year. |
#3 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
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A better way of handling this is on the "want" list. The hope is that we'll be able to resolve this and a number of additional "wants" later this year during an overhaul of the license management process (and website).
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#4 |
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