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bkbradburn
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Join Date: Sep 2007
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Old April 8th, 2020, 08:17 AM
Has anyone else had difficulty getting response back from Support? Mine is about a machine crash and getting the license moved to a new machine. The first email was sent on March 20th and again on April 4th.
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BJ
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Old April 13th, 2020, 05:35 PM
Hi there! I've searched via your email and am unable to locate any recent cases. Do you have a case number so we can see what's going on?
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bkbradburn
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Old April 14th, 2020, 05:14 AM
I do not have a case number. I never received an email back in reply to my request from support. I made sure to check my spam folder and trash but have found nothing.
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EightBitz
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Old April 14th, 2020, 12:31 PM
Quote:
Originally Posted by bkbradburn View Post
Has anyone else had difficulty getting response back from Support? Mine is about a machine crash and getting the license moved to a new machine. The first email was sent on March 20th and again on April 4th.
Yes. With me, in the past, they've taken a month or more to respond.
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BJ
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Old April 16th, 2020, 06:24 PM
Unfortunately, sometimes things go missing. And we can't respond to what we never receive. All we can do is apologize and try to make sure you can get through in the future. Please try sending an email to support@wolflair.com one more time so we can see what's going on. Please send from the same email that is associated with your account, which looks to be a Gmail account. If it gets through to us you will receive an email back with a case number.

Thanks!
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bkbradburn
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Old April 17th, 2020, 08:29 AM
Sent.
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BJ
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Old April 21st, 2020, 11:00 AM
Did you get a case number back?
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bkbradburn
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Old April 21st, 2020, 12:01 PM
Yes I did. Got it reset and working.
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BJ
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Old April 22nd, 2020, 11:40 AM
Great!
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