Unable to Sync, Crazy looking Error message.

Quellious · September 15th, 2014, 10:00 AM

I get this error when I try to sync up my realm on my desktop PC (Windows 7). It still works when I use my laptop which I use to run game. Perhaps the laptop synced something incorrectly due to its poor internet connection when I used it last to run game?

Thanks in advance for the help. I am a big fan of Realm Works.

Ladyofdragons · September 15th, 2014, 10:26 AM

make sure to put in an issue report for this, as they may need a copy of your database.

http://www.wolflair.com/root/bugrepo...ct=realm_works

Quellious · September 15th, 2014, 11:10 AM

Thanks. I submitted a report there and linked to this thread so that they could see the error message. No way I could type all that out without making a mistake heh.

MaxSupernova · September 15th, 2014, 11:18 AM

Quote:

Originally Posted by Quellious

Thanks. I submitted a report there and linked to this thread so that they could see the error message. No way I could type all that out without making a mistake heh.

I had that in the past.

I deleted my realm locally, then resynced from the cloud and it was fine.

I think it had something to do with a new version of the code and an old version of the realm.

Quellious · September 15th, 2014, 12:22 PM

How did you delete it locally? Or would it be just as easy to reinstall Realm Works on this PC?

Asandir · September 15th, 2014, 12:33 PM

I had that problem last week, and I have an open ticket with Lone Wolf now.

It synced fine on my main computer and the laptop, but on the secondary machine I use periodically it failed with that error. I think, but don't quote me on this, to delete the local copy, you have to search for a file that is called master.realm I believe and usually resides down in the APPDATA directories.

Quellious · September 15th, 2014, 12:54 PM

Well, I found Master.realm a few folder into my AppData directories... but I will probably hold off on messing with it until I get an official answer from Lone Wolf just in case. Thanks though!

Parody · 01:51 PM

These command lines work for me.

The current local copy of your database is at:
explorer "%APPDATA%\LWD Technology, Inc\Realm Works\"

The last 10 automatic backups are at:
explorer "%USERPROFILE%\My Documents\Realm Works\Backups\"

Hope this helps.

rob · September 15th, 2014, 03:26 PM

Please do NOT go deleting things until you've heard back from support.

You can also delete individual realms, which is probably a better option than deleting the entire database in most cases. It's usually better to use a scalpel instead of a chainsaw.

DMG · September 15th, 2014, 03:38 PM

I have the exact same issue. I logged a support request last Wednesday (Australian time), but haven't heard back yet.

Quellious Junior Member Join Date: Jun 2013 Posts: 10 September 15th, 2014, 10:00 AM	I get this error when I try to sync up my realm on my desktop PC (Windows 7). It still works when I use my laptop which I use to run game. Perhaps the laptop synced something incorrectly due to its poor internet connection when I used it last to run game? Thanks in advance for the help. I am a big fan of Realm Works.
#1

Ladyofdragons Senior Member Join Date: Dec 2011 Location: NJ, USA Posts: 130 September 15th, 2014, 10:26 AM	make sure to put in an issue report for this, as they may need a copy of your database. http://www.wolflair.com/root/bugrepo...ct=realm_works ------------------------------------- "...You're going to backstab him with a ballista?"
#2

Parody Senior Member Join Date: Jan 2013 Location: Rochester, MN Posts: 1,516 September 15th, 2014, 01:48 PM	These command lines work for me. The current local copy of your database is at: explorer "%APPDATA%\LWD Technology, Inc\Realm Works\" The last 10 automatic backups are at: explorer "%USERPROFILE%\My Documents\Realm Works\Backups\" Hope this helps. Michael Miller ESG Labs - Realm Works Locations App - Convention Events Last edited by Parody; September 15th, 2014 at 01:51 PM.
#8

rob Senior Member Lone Wolf Staff Join Date: May 2005 Posts: 8,232 September 15th, 2014, 03:26 PM	Please do NOT go deleting things until you've heard back from support. You can also delete individual realms, which is probably a better option than deleting the entire database in most cases. It's usually better to use a scalpel instead of a chainsaw.
#9

DMG Senior Member Join Date: Jun 2007 Location: Queensland, Australia Posts: 195 September 15th, 2014, 03:38 PM	I have the exact same issue. I logged a support request last Wednesday (Australian time), but haven't heard back yet.
#10