11 16 2011 HL Update Issues

Las Vegas Game Master · November 17th, 2011, 11:10 AM

Ok got the new update, put it in, did the files on top.

If I have a RED complaince diamond it crashes trying to save. This was a time consuming oops as it trashes the por file.

Any suggestions?

Win7 32bit
Patched full.

Mathias · November 17th, 2011, 12:09 PM

Anything you can tell us about the character you were trying to create? This doesn't happen when I try to save a blank character, so it has to be something particular to the character you're creating.

Do you have other characters available that you can open, change something so that it's invalid, and try saving? That would test whether it's specific to the character you were trying to build.

Las Vegas Game Master · November 17th, 2011, 04:15 PM

I was working on an existing Portfolio with 5 party members - 2 had reds because of glitches with reinbcarnated characters. It failed o save then HL just exited.

Reopended the file it was now trashed.

Recreated the character from a printout, and went to save crash. Created a nEW character made sure it had a validation error and did same thing.

I had no issues prior to last patch.

Mathias · November 17th, 2011, 04:36 PM

I need to know more about these characters before I can help - you haven't told me much about them, so I can't recreate the circumstances that caused the crash.

Just curious, when you re-created them, did you go through the re-incarnation steps, changing the race, or did you just select the new races and go from there?

When you re-create the characters, I would recommend creating them one at a time, in separate portfolios - that way, you can narrow down which of those characters causes the crash, and then it'll be easier to narrow down what about that character causes the crash.

Las Vegas Game Master · November 17th, 2011, 05:13 PM

I took the active portfolio and changed the race. I did not start from scratch.

However it does not matter any charascter with a validation error crashes HL if I try to save.

Colen · November 18th, 2011, 11:29 AM

What if you create a totally new character, then try to save it - does that cause a crash?

Try the following: Go to the License menu and choose Reactivate License. Follow the wizard through to the end and let Hero Lab restart. Once you restart, does the problem still occur?

Las Vegas Game Master · November 18th, 2011, 10:07 PM

If the new char has no validation errors, it saves, any validation errors and crashes. Have same issue printing if a validation error exists.

What is weird my 64bit machines have no issue, its my two 32bit machines.

Colen · November 19th, 2011, 08:37 PM

Try going to the License menu and choosing Reactivate License. Follow the wizard through to the end and let Hero Lab restart. Once you restart, does the problem still occur?

Las Vegas Game Master · November 20th, 2011, 08:08 AM

I tried that. Same error. Im going to uninstall and renstall, maye somehing got hosed. ike I said weir for the 32bit machines to fail but he 64's work. Normally its the other direction with 3rd arty applications.

Colen · November 21st, 2011, 10:43 PM

Let me know if the reinstall works - it's possible (although unlikely) that something got corrupted on your installs.

Las Vegas Game Master Member Join Date: Sep 2011 Location: Las Vegas, NV Posts: 45 November 17th, 2011, 11:10 AM	Ok got the new update, put it in, did the files on top. If I have a RED complaince diamond it crashes trying to save. This was a time consuming oops as it trashes the por file. Any suggestions? Win7 32bit Patched full.
#1

Mathias Senior Member Lone Wolf Staff Join Date: May 2005 Posts: 13,213 November 17th, 2011, 12:09 PM	Anything you can tell us about the character you were trying to create? This doesn't happen when I try to save a blank character, so it has to be something particular to the character you're creating. Do you have other characters available that you can open, change something so that it's invalid, and try saving? That would test whether it's specific to the character you were trying to build.
#2

Colen Senior Member Lone Wolf Staff Join Date: Dec 2008 Posts: 4,690 November 18th, 2011, 11:29 AM	What if you create a totally new character, then try to save it - does that cause a crash? Try the following: Go to the License menu and choose Reactivate License. Follow the wizard through to the end and let Hero Lab restart. Once you restart, does the problem still occur?
#6