For the past 4-5 days I have been unable to connect.

Nikmal · September 16th, 2014, 04:51 PM

Whenever I try to logon to my laptop, I get a message that the account is already logged in. When I continue I get a "Communication Error" message.

I know that the password is correct, as I get a different message when trying to connect with a different password.

This is really annoying as I want to be able to do some more work on my realm and then use it to show my players this Friday.

liz · September 16th, 2014, 07:22 PM

Hi Nikmal! I just checked in on our support system, and it looks like David is assisting you through there. Thank you for contacting us via support@wolflair.com. It looks like he's identified the issue, so hopefully we can get you up and running soon!

Dark Lord Galen · December 19th, 2014, 03:28 PM

Liz, this in part, is the same error one of my players is getting. She has sent repeated forwarding of crash reports and filed a bug report as well. Checking the status, it simply says "open". Some help would be appreciated
Case 53785

DLG

liz · December 19th, 2014, 04:10 PM

Quote:

Originally Posted by Dark Lord Galen

Liz, this in part, is the same error one of my players is getting. She has sent repeated forwarding of crash reports and filed a bug report as well. Checking the status, it simply says "open". Some help would be appreciated
Case 53785

DLG

It looks like your player actually got a response earlier today.

Dark Lord Galen · December 19th, 2014, 07:23 PM

Quote:

Originally Posted by liz

It looks like your player actually got a response earlier today.

Yea 12 minutes earlier than your response

I think your "chain rattling" helped. thanks

Player happy, and more importantly... Wife Happy....

David's Suggestion to purge the data and resync worked. (though it was a bit cryptic as to which "tools" to delete data he was referring. It was not the TOOLS on the Menu Bar, but the "wrench" icon he was referring.)

Surprisingly though, his concern for loss of notes and the precautions for backing them up was not required... All notes she had entered came in with the "new sync". Odd, but wont knock the good fortune.

Thanks to you and David again for the help.
DLG

Nikmal Senior Member Join Date: Aug 2010 Location: Twin Cities, MN Posts: 677 September 16th, 2014, 04:51 PM	Whenever I try to logon to my laptop, I get a message that the account is already logged in. When I continue I get a "Communication Error" message. I know that the password is correct, as I get a different message when trying to connect with a different password. This is really annoying as I want to be able to do some more work on my realm and then use it to show my players this Friday.
#1

liz Ex-Staff Lone Wolf Staff Join Date: Jul 2013 Posts: 961 September 16th, 2014, 07:22 PM	Hi Nikmal! I just checked in on our support system, and it looks like David is assisting you through there. Thank you for contacting us via support@wolflair.com. It looks like he's identified the issue, so hopefully we can get you up and running soon!
#2

Dark Lord Galen Senior Member Join Date: Jul 2012 Location: Texas Posts: 707 December 19th, 2014, 03:28 PM	Liz, this in part, is the same error one of my players is getting. She has sent repeated forwarding of crash reports and filed a bug report as well. Checking the status, it simply says "open". Some help would be appreciated Case 53785 DLG
#3