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Krothos
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Join Date: Jan 2015
Posts: 416

Old January 9th, 2021, 12:05 PM
1) Why is the cart requiring me to purchase a game system with the Classic Migration to HLO Standard Level? Don't I already have the game system with my classic license? I joined my HLC license to my online account prior to adding the Classic Migration option to my cart.

2) If I purchase the Standard service, and later in 2 months upgrade to the Patron service, how does that work? Will I get a refund for the unused part of the Standard service, or a credit applied to the Patron service price?

3) Everywhere the website indicates "$5 off for new users". Why am I not seeing that discount when I place the Standard service in my cart? I've never used HLO before.

Last edited by Krothos; January 9th, 2021 at 06:13 PM. Reason: Added clarification that I did link my HLC license to HLO account.
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mototom
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Join Date: Sep 2014
Location: Portland, OR
Posts: 158

Old January 9th, 2021, 12:16 PM
Is it asking you to purchase the PF1 game system? That option went away after I linked my HLC license to my HLO account.

As for number 2, I don't remember the specifics of how it worked but yes, they make some adjustment. I think they refunded the pro-rated portion of the existing level and then started the new level from when I made the purchase. But I'm not positive—I just know that it worked out that I didn't pay for any time I didn't use.

Last edited by mototom; January 9th, 2021 at 12:19 PM.
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