Untrusted connection

Hammer_Of_The_Circle · August 2nd, 2014, 12:17 PM

I'm trying to buy Hero Lab and when I click "Click here to buy Hero Lab now!", Firefox gives me the message that the connection is untrusted. The message also indicates that the site's identity can't be verified.

Any help would be appreciated. Your product seems very appealing to me and I would like to purchase it.

Colen · August 5th, 2014, 07:07 PM

Hi there,

Thanks for your post! For some reason, certain people are getting these errors, typically in conjunction with older versions of windows / linux / firefox.

We're looking into the problems and hope to have them resolved soon.

Hammer_Of_The_Circle · August 7th, 2014, 11:17 AM

In case it is any help, I'm running windows 7 (64), and using Firefox 31.0. The technical details Firefox tells me is:

"www.lonewolfdevel.com uses an invalid security certificate."

and

"The certificate is not trusted because the issuer certificate is unknown."

Colen · August 7th, 2014, 12:29 PM

Hmm, that's interesting because I'm also running Windows 7 64-bit, and Firefox 31.0, and I don't see that error. Is there any way you can find out specifically *which* issuer certificate it's having a problem with?

Hammer_Of_The_Circle · August 7th, 2014, 01:30 PM

I ran DigiCert's certificate tester application on the address I'm directed to when I click "Click her to buy Hero Lab now!" Here is what I get:

DNS resolves 'www.lonewolfdevel.com' to 69.3.150.50

HTTP Server Header: Microsoft-IIS/6.0
SSL certificate

Common Name = *.lonewolfdevel.com

Subject Alternative Names = *.lonewolfdevel.com, lonewolfdevel.com

Issuer = COMODO RSA Domain Validation Secure Server CA

Serial Number = CDC7F2E21CCA5EB728F65DBA78AC6FEE

SHA1 Thumbprint = E719F6DC9DD28D40E0D3181CE1F12969E2701EAE

Key Length = 2048 bit

Signature algorithm = SHA256 + RSA (excellent)

Secure Renegotiation: Supported
This certificate does not use a vulnerable Debian key (this is good)
SSL Certificate has not been revoked
OCSP Staple: Not Enabled
OCSP Origin: Good
CRL Status: Good

SSL Certificate expiration

The certificate expires June 6, 2017 (1033 days from today)
Certificate Name matches www.lonewolfdevel.com
Subject *.lonewolfdevel.com
Valid from 07/Jun/2014 to 06/Jun/2017
Issuer COMODO RSA Domain Validation Secure Server CA

Subject COMODO RSA Domain Validation Secure Server CA
Valid from 12/Feb/2014 to 11/Feb/2029
Issuer COMODO RSA Certification Authority

SSL Certificate is not trusted

The certificate is not signed by a trusted authority (checking against Mozilla's root store). If you bought the certificate from a trusted authority, you probably just need to install one or more Intermediate certificates. Contact your certificate provider for assistance doing this for your server platform.

Colen · August 7th, 2014, 04:04 PM

This should now be fixed - please give it another try and let me know if you run into the problem this time?

Hammer_Of_The_Circle · August 8th, 2014, 04:59 PM

Problem solved! Many thanks for your prompt response Colen

Hammer_Of_The_Circle Junior Member Join Date: Aug 2014 Posts: 9 August 2nd, 2014, 12:17 PM	I'm trying to buy Hero Lab and when I click "Click here to buy Hero Lab now!", Firefox gives me the message that the connection is untrusted. The message also indicates that the site's identity can't be verified. Any help would be appreciated. Your product seems very appealing to me and I would like to purchase it.
#1

Colen Senior Member Lone Wolf Staff Join Date: Dec 2008 Posts: 4,690 August 5th, 2014, 07:07 PM	Hi there, Thanks for your post! For some reason, certain people are getting these errors, typically in conjunction with older versions of windows / linux / firefox. We're looking into the problems and hope to have them resolved soon.
#2