Resend License Not Working

AdamC · October 12th, 2011, 10:42 AM

I have tried multiple times to get my license resent after a HD crash and have not had any luck. Is the mechanism broken?

Colen · October 12th, 2011, 10:48 AM

I believe our email stuff is working fine. Please check your spam folder - the message may have been put there by an overzealous spam filter?

If it's not there, please email support@wolflair.com and they'll get you the information you need.

AdamC · October 12th, 2011, 11:43 AM

Already tried that email to cust service Monday morning. No response except for the auto responder "Message received" email and that didn't hit my spamfilter.

rob · October 12th, 2011, 12:06 PM

Just because one auto-response support email got through your spam filters does *not* mean the license emails got through. Please check you spam folders. If you can, configure them to *always* accept emails from lonewolfdevel.com, then try again.

AdamC Junior Member Join Date: May 2011 Posts: 9 October 12th, 2011, 10:42 AM	I have tried multiple times to get my license resent after a HD crash and have not had any luck. Is the mechanism broken?
#1

Colen Senior Member Lone Wolf Staff Join Date: Dec 2008 Posts: 4,690 October 12th, 2011, 10:48 AM	I believe our email stuff is working fine. Please check your spam folder - the message may have been put there by an overzealous spam filter? If it's not there, please email support@wolflair.com and they'll get you the information you need.
#2

rob Senior Member Lone Wolf Staff Join Date: May 2005 Posts: 8,232 October 12th, 2011, 12:06 PM	Just because one auto-response support email got through your spam filters does not mean the license emails got through. Please check you spam folders. If you can, configure them to always accept emails from lonewolfdevel.com, then try again.
#4