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Senior Member
Join Date: Jul 2015
Posts: 216
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Rob, thanks. Yeah, I think a persistent toast would be nice. You could also get rid of the persistent toast about multiple logins.....I'd think that one only needs to be there for 5 or 10 seconds. Right now, I have to x it each time it comes up. I'll also suggest that the system stabilize for the week of a premium convention. It would certainly prevent last minute changes, especially during the final battle. While it's nice for a few to have nice shiny things on day 1, the rest of us have to contend with the fallout of any issues, usually manifesting in several outages over the past couple of years.
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#11 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
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Quote:
Given that a LOT users want the nice shiny things the day it's released, it's a no-win situation for us when the book launches in the middle of a big show (e.g. PaizoCon or GenCon). |
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#12 |
Member
Join Date: Aug 2019
Posts: 35
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#13 |
Member
Join Date: Aug 2019
Posts: 35
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#14 |
Senior Member
Join Date: Jul 2015
Posts: 216
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Rob, I guess we'll have to agree to disagree. Sure a LOT of users want shiny the first day. But aren't there a LOT MORE users who want stability during the biggest game convention of the year and not having a session interrupted? Are you saying that the majority of your customer base has already purchased APG?
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#15 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
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Quote:
The bigger factor to consider is that a large contingent of our users consider it a huge selling point of Hero Lab to always have access to the latest shiny bits the day they get released by the publisher. To them, if we didn't have the new books available the day they become available, then they would view HLO as "not usable" for the ENTIRE GenCon weekend. Which is a whole different calculus compared to a 5-minute outage once in a 24-hour period to deploy a hotfix. So this is definitely a no-win situation. And we will continue releasing the books on the publisher street dates for the reasons above. Hopefully, by next GenCon (ideally PaizoCon), we'll have the transparent server transition solution in place, and this will be a non-concern. Everyone will get the books they want on the street date, and there will be no service interruptions for anyone. <fingers crossed> |
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#16 |
Senior Member
Join Date: Jul 2015
Posts: 216
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Rob, I will certainly cross my fingers with you. I know it's been a longer, hard road than originally anticipated. OTOH, the new Starfinder book is not available, so I guess you can put me in the box of the user that didn't get new shiny on release day. And yet, HLO is perfectly usable, the same as it was before, albeit without shiny new stuff. But, it's certainly NOT unusable.
Also, FWIW, that 5 minute outage was mainly during the boss fight at a major con. I do appreciate the one last night being outside of main table games. |
#17 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
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As for the bad timing of the release on Thursday, it was regrettable. I apologized already, and I'm happy to do it again.
FWIW, I circled back on our end and discovered that we weren't given complete information by the publisher regarding event timing. That's why our person who supposedly was "in the know" didn't flag a conflict when we asked her. Could we have double-checked all that information ourselves? Yes, we could have. SHOULD we have needed to double-check it? That's a separate question that we'll be discussing with the publisher. Suffice to say that we were so focused on bug fixing that we (wrongly) assumed we were given accurate and complete information. The rest, as they say, is history. At least we got our timing corrected for the next night's hotfix. |
#18 |
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