Does bug reporting work anymore

Dwayne · July 5th, 2016, 08:36 PM

This is the second time this week I have reported bugs and I have not received an automated response that the report was received.

AndrewD2 · July 5th, 2016, 09:25 PM

I get them, any chance they hit your spam?

Dwayne · July 5th, 2016, 09:30 PM

No I always check there. I use to always get the automated reports confirming the bug report but not so much anymore. I sent in 2 reports this week and no response for them except for one report. I had to keep sending the report in until I did get a response. Something is either causing the reports to not be received or something is keeping the automated response from being sent.

Togainu · July 5th, 2016, 10:27 PM

Neh, there does seem to be some issue. One of my bug reports went through and another never happened and also didnt show up in the list of reported bugs. But from my own experience when I tried to do 4 in a row it is first doesn't arrive, second does arrive, third doesn't and fourth did again.

So the system seems to not be entirely healthy at the moment. (basically submit the report if you dont have an auto-response in ~45min-1hour. resend it)

Colen · July 6th, 2016, 04:19 AM

Thanks for flagging this - it looks like some bug reports are incorrectly getting dropped due to a spam filter.

I've opened a support ticket that will hopefully resolve this soon. If you don't get an autoresponse within ~30 minutes, please try re-submitting your case.

Dwayne · July 6th, 2016, 01:18 PM

Sorry but I am not going to keep doing the same reports over and over again. Post when it is fixed.

Dwayne · July 7th, 2016, 12:20 PM

Has this been fixed? Also I have not received anything back from bugs I did get the automated reply from last week.

Dwayne · July 7th, 2016, 12:23 PM

I take that back. I did just now get 1 reply from last week. Now I have to figure out which bugs you did receive and which were lost.

Aaron · July 7th, 2016, 02:41 PM

Well, if they were pathfinder bugs, the one I replied to is the only one I saw from you since last Friday so I would say something happened to the rest of them.

NeoEvaX · July 7th, 2016, 08:28 PM

I resubmitted a bug, just in case. If it is a duplicate, hopefully its not too annoying. Thanks Aaron.

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Dwayne Senior Member Join Date: Jan 2011 Posts: 453 July 5th, 2016, 08:36 PM	This is the second time this week I have reported bugs and I have not received an automated response that the report was received.
#1

AndrewD2 Senior Member Join Date: Mar 2007 Location: Muskegon, MI Posts: 2,975 July 5th, 2016, 09:25 PM	I get them, any chance they hit your spam?
#2

Colen Senior Member Lone Wolf Staff Join Date: Dec 2008 Posts: 4,690 July 6th, 2016, 04:19 AM	Thanks for flagging this - it looks like some bug reports are incorrectly getting dropped due to a spam filter. I've opened a support ticket that will hopefully resolve this soon. If you don't get an autoresponse within ~30 minutes, please try re-submitting your case.
#5

Aaron Senior Member Join Date: Oct 2011 Posts: 6,793 July 7th, 2016, 02:41 PM	Well, if they were pathfinder bugs, the one I replied to is the only one I saw from you since last Friday so I would say something happened to the rest of them.
#9

NeoEvaX Member Join Date: Jul 2016 Posts: 88 July 7th, 2016, 08:28 PM	I resubmitted a bug, just in case. If it is a duplicate, hopefully its not too annoying. Thanks Aaron.
#10