Member
Join Date: Apr 2014
Posts: 88
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Saturday the 4th, I installed the latest version 1019 and then ran a gaming session.
Afterwards, when I tried to sync to the cloud, I got the following error message "Sync failed witherror code: -500" Is anyone else getting this? Any suggestions on what to do now? I can't delete the local version, because all the changes in the database that occurred during to session would be lost (I think) and wouldn't want to try to redo them from memory. Thanks in advance Jerry |
#1 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
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Submit a support ticket. In addition, put your realm somewhere that we can download it and include a link to it within the support ticket. That way, we can look at what went wrong in the server logs and specifically look at your realm to see exactly what's triggering the problem. With that, we should hopefully be able to either identify and fix the bug in the next few days or manually patch your database to get you back and running smoothly again.
Sorry for the inconvenience! |
#2 |
Member
Join Date: Apr 2014
Posts: 88
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I found where to submit bug report, but how/where do I "put my realm somewhere" where you can download it?
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#3 |
Member
Join Date: Aug 2013
Posts: 56
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I've been having this same problem for a while.
(my previous thread on this issue: http://forums.wolflair.com/showthread.php?t=50567) Rob, I submitted a ticket, but didn't realize I was supposed to be sending you my database also. Should I make a new bug report then? |
#4 |
Senior Member
Join Date: Apr 2008
Posts: 345
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#5 |
Member
Join Date: Apr 2014
Posts: 88
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While I've been a programmer for 30+ years starting with basic and fortran and cobol, I've not heard of Google Drive :-)
How am I to use it to send database for error checking? Jerry |
#6 |
Senior Member
Join Date: Mar 2013
Location: Greater London, UK
Posts: 2,623
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You can copy the file onto a cloud storage service (e.g. google drive, onedrive, dropbox) and then you can create a link for somebody else to be able to download the file from that cloud service.
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#7 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
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What @Farling outlined is the way that users have been sending their database to us for analysis. Most of them are free services at a level more than sufficient for getting your database to us. If that's not an option, please inform tech support and we'll try to figure out an alternative solution for you.
There is no need to submit a new support ticket. Instead, simply reply to the email you received when you first submitted the bug and include the new information (i.e. download link). That way, the new information will be tied to the original bug and we'll be able to associate them cleanly. |
#8 |
Member
Join Date: Aug 2013
Posts: 56
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Hmmm....I never received an email response though I submitted the bug report over a month ago (on Sept. 3rd), so maybe I should submit it again anyway?
I have a dropbox account, so I'll link my realm through there. |
#9 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
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Whenever you submit a bug report, a support ticket is generated and a reply with the ticket number is emailed to you. If you didn't receive one, we either never got the bug report or the automated reply email was unfortunately treated as span on your end.
Go ahead and submit the bug report again. Please indicate in the report when you originally submitted the first report so we can investigate what happened there. And if you don't receive the automatic reply email, be sure to check your spam. |
#10 |
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