Mac Version of Hero Lab Keeps Crashing

Hendel · October 8th, 2019, 05:33 AM

Has anyone else had an issue with the Mac version of Hero Lab crashing frequently?

I have a Macbook Pro running macOS Mojave 10.14.6

Hero Lab is running version 8.9

I am going along and all of a sudden it closes and the error prompt for it to reopen shows up and of course any non-saved work is lost.

I hope this is just a glitch as it just started happening over the last week or so, but it has almost always happened on my iPad. I really hope it is not a result of Lone Wolf focusing on Hero Lab Online versus the classic version.

Thanks!

Tekwych · October 8th, 2019, 08:18 AM

I have no issues but I am in Shadowrun not Pathfinder. I do have have the base PF system but very few add ons. I have all of Shadowrun loaded.

DaveM · October 8th, 2019, 08:43 AM

Quote:

Originally Posted by Hendel

Has anyone else had an issue with the Mac version of Hero Lab crashing frequently?

I have a Macbook Pro running macOS Mojave 10.14.6

Hero Lab is running version 8.9

I am going along and all of a sudden it closes and the error prompt for it to reopen shows up and of course any non-saved work is lost.

I hope this is just a glitch as it just started happening over the last week or so, but it has almost always happened on my iPad. I really hope it is not a result of Lone Wolf focusing on Hero Lab Online versus the classic version.

Thanks!

Hi Hendel,

I am currently working on some known issues with the new version of the Mac build and hope to have some fixes out soon. Your description may match some existing reports we have gotten - are the crashes typically on a specific screen? Notably the "Personal" tab in Pathfinder is known to have some issues. If not, I'd definitely like to know more details!

Ryan F · October 8th, 2019, 09:20 AM

Hey all,

As Dave noted, if you can get any and all information collected in regard to these problems and send us an email to <support@wolflair.com> that would help us out immensely as it affords us a much better and consolidated space to review the information on the bug in question over reports made on the forums.

Thanks!

Hendel · October 8th, 2019, 06:57 PM

Quote:

Originally Posted by DaveM

Hi Hendel,

I am currently working on some known issues with the new version of the Mac build and hope to have some fixes out soon. Your description may match some existing reports we have gotten - are the crashes typically on a specific screen? Notably the "Personal" tab in Pathfinder is known to have some issues. If not, I'd definitely like to know more details!

I will send an email to support, but it usually seems to be when I am accessing one of the various drop down or selection menus, such as for an archetype, deity, weapon, armor, etc.

Thank you!

The GIT! · October 14th, 2019, 11:17 AM

I am having the same problem with HeroLab. It has no bearing what system I am using because it crashes as soon as I acknowledge the first splash screen.

How about offering a rollback to the previous version while the problem is being investigated?

Azhrei · October 16th, 2019, 11:18 AM

+1

This is the last app that's holding me back from upgrading to Catalina. I've got a couple other 32-bit apps that I'm going to leave behind (and not look back), but I can't move forward without HLC. (The iPad app is good, but it's missing things, like a summary of prices for gear and the ability to create/use equipment sets. It's fine for in-game use, but...)

NeoEvaX · October 16th, 2019, 02:14 PM

I too am having this issue. Though not with the 64 bit beta version.

It crashes on the first screen as soon as I click "OK".

I sent in an email along with a crash report. Happy to do whatever testing needed. Just wanted to post here as well.

mototom · October 21st, 2019, 02:06 PM

I'm also seeing crashing. I can't get past the splash screen at startup. New install of Hero Lab, running 10.14.6.

Is the non-64-bit build still available for download as a temporary fix for those of us using a machine that's not updated to Catalina?

mototom · October 21st, 2019, 02:34 PM

Quote:

Originally Posted by mototom

Is the non-64-bit build still available for download as a temporary fix for those of us using a machine that's not updated to Catalina?

Never mind. I need to move a license to this computer, and apparently I can't do that without using the latest version. Ugh. No Hero Lab for tonight's game, I guess.

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Tekwych Senior Member Join Date: Aug 2013 Location: New Mexico Posts: 198 October 8th, 2019, 08:18 AM	I have no issues but I am in Shadowrun not Pathfinder. I do have have the base PF system but very few add ons. I have all of Shadowrun loaded.
#2

Ryan F Senior Member Lone Wolf Staff Join Date: Feb 2018 Posts: 175 October 8th, 2019, 09:20 AM	Hey all, As Dave noted, if you can get any and all information collected in regard to these problems and send us an email to <support@wolflair.com> that would help us out immensely as it affords us a much better and consolidated space to review the information on the bug in question over reports made on the forums. Thanks!
#4

The GIT! Member Join Date: Mar 2013 Posts: 34 October 14th, 2019, 11:17 AM	I am having the same problem with HeroLab. It has no bearing what system I am using because it crashes as soon as I acknowledge the first splash screen. How about offering a rollback to the previous version while the problem is being investigated?
#6

Azhrei Senior Member Join Date: Sep 2015 Posts: 421 October 16th, 2019, 11:18 AM	+1 This is the last app that's holding me back from upgrading to Catalina. I've got a couple other 32-bit apps that I'm going to leave behind (and not look back), but I can't move forward without HLC. (The iPad app is good, but it's missing things, like a summary of prices for gear and the ability to create/use equipment sets. It's fine for in-game use, but...)
#7

NeoEvaX Member Join Date: Jul 2016 Posts: 88 October 16th, 2019, 02:14 PM	I too am having this issue. Though not with the 64 bit beta version. It crashes on the first screen as soon as I click "OK". I sent in an email along with a crash report. Happy to do whatever testing needed. Just wanted to post here as well.
#8

mototom Senior Member Join Date: Sep 2014 Location: Portland, OR Posts: 281 October 21st, 2019, 02:06 PM	I'm also seeing crashing. I can't get past the splash screen at startup. New install of Hero Lab, running 10.14.6. Is the non-64-bit build still available for download as a temporary fix for those of us using a machine that's not updated to Catalina?
#9