Add-on purchase not working

decell · January 7th, 2013, 09:42 AM

When I try to go to the store to purchase a new addon or data package, I get a server not available, reset connection page. Please look into this!

Colen · January 7th, 2013, 10:35 AM

Hi there,

Are you using Internet Explorer? For some users, IE has a problem connecting to our sales web site. At the moment, our recommended solution is to download another browser, such as Firefox or Chrome, and visit the site in that browser, which should work fine. You can do so by copying the address out of internet explorer and into the other browser.

Hope this helps!

decell · January 7th, 2013, 12:42 PM

connected ok through chrome, I keep forgetting to try that. Windows 8 has a lot of website issues, don't think most people are ready for IE9 or IE10 (windows default). Thank you for your help, money spent

.

decell Junior Member Join Date: Jan 2013 Posts: 2 January 7th, 2013, 09:42 AM	When I try to go to the store to purchase a new addon or data package, I get a server not available, reset connection page. Please look into this!
#1

Colen Senior Member Lone Wolf Staff Join Date: Dec 2008 Posts: 4,690 January 7th, 2013, 10:35 AM	Hi there, Are you using Internet Explorer? For some users, IE has a problem connecting to our sales web site. At the moment, our recommended solution is to download another browser, such as Firefox or Chrome, and visit the site in that browser, which should work fine. You can do so by copying the address out of internet explorer and into the other browser. Hope this helps!
#2