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Join Date: Nov 2009
Location: Jonesboro, AR (USA)
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#11 |
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Volunteer Data File Contributor
Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,729
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You guess.
The point is REPORT BUGS in the correct place and they get fixed. Writing a forum post with +1 or me too does not let LW track the issue. Lots of people are afraid to report a bug. This is the exact opposite that LW wants. If you all have this issue REPORT IT then you are 100% sure it will get fixed. Otherwise you are just ASSUMING someone reported. We all know what happens when you assume. Hero Lab Resources: Pathfinder - d20pfsrd and Pathfinder Pack Setup 3.5 D&D (d20) - Community Server Setup 5E D&D - Community Server Setup Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources. Created by the community for the community - Realm Works kickstarter backer (Alpha Wolf) and Beta tester.- d20 HL package volunteer editor. |
#12 |
Senior Member
Join Date: Aug 2010
Posts: 1,528
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The other aspect to Shadow's point is.. the more people who report a bug, the more of a priority fixing it becomes. The bug tracker helps them know how many people are affected... "+1" or "me, too" in forum posts doesn't. At best, they'd have to look for those posts and count them.. and that's time NOT spent fixing things or making new things, so it is not something they will do.
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#13 |
Junior Member
Join Date: Mar 2014
Location: Calgary
Posts: 28
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Quote:
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[sarcasm]Thank you for assuming.[/sarcasm] |
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#14 |
Senior Member
Join Date: May 2015
Posts: 830
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Olmac, odds are he just missed that single line. Dealing with the volume of issues that Shadow deals will encouraging multiple people to report the same issue isnt a bad thing.
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#15 |
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Join Date: Jan 2010
Location: Chicago, IL (USA)
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Quote:
The issue is as I mentioned as I DO SEE IT ALLOT. Is people post in the forums and never actually report the bugs. I have seen issues mentioned in the forums multiple times. I have asked people "personally" to report a bug to LW especially about Psionics. I then put in a bug report and get told by LW that we never saw or knew about that issue. *Face Palm*. @Olmac I am sorry if you feel I offended you somehow. Not at all my intent as I barely even notice who was talking in this thread. No matter who it was my answer would have been the same. STOP posting in the forums and put in a bug report. I am so totally lost why people are getting pissed off to at being told to put in a bug report. Seriously does it hurt people? Does it cost money? Do you get embarrassed if LW says "Thanks we will fix that" or "Its already reported and its already fixed". Please explain it to me cause I don't get it at all.... Hero Lab Resources: Pathfinder - d20pfsrd and Pathfinder Pack Setup 3.5 D&D (d20) - Community Server Setup 5E D&D - Community Server Setup Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources. Created by the community for the community - Realm Works kickstarter backer (Alpha Wolf) and Beta tester.- d20 HL package volunteer editor. |
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#16 |
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Join Date: May 2015
Posts: 830
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The only time I post to the forum is to verify that something is a bug and not me just being an idiot. Because of the complexity of the rules getting a second opinion/verification that it is in fact a LW issue and not me just being stupid, I always forward them to LW. I dont understand either about people getting upset.
Would be nice if we could publicly view the bug tracker, but nothing is perfect. |
#17 |
Junior Member
Join Date: Mar 2014
Location: Calgary
Posts: 28
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#18 |
Senior Member
Join Date: Aug 2010
Posts: 1,528
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Reporting the bug "properly" ensures that it gets on the internal tracker. More people reporting it helps to gauge the impact on the community as a whole. There are bugs I have reported that are languishing 2+ years later... perhaps because no one else has reported them, they are not seen as impacting enough people to be worth the effort to fixing when there are other bugs that help more people with less effort. By seeing a post in the forums, do more people assume they do not need to report the bug? There may be that kind of impact as well. At the same time, LWD has asked people to report the bugs in the tracker even when not sure.. because it is easy for them to miss a forum post. Yet, sometimes they still acknowledge forum posts and say that it will be fixed. I think that undercuts the message to use the bug report system. |
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#19 |
Senior Member
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Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,729
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Hero Lab Resources: Pathfinder - d20pfsrd and Pathfinder Pack Setup 3.5 D&D (d20) - Community Server Setup 5E D&D - Community Server Setup Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources. Created by the community for the community - Realm Works kickstarter backer (Alpha Wolf) and Beta tester.- d20 HL package volunteer editor. |
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#20 |
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