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Farling
Senior Member
 
Join Date: Mar 2013
Location: Greater London, UK
Posts: 1,702

Old May 10th, 2018, 10:59 PM
Quote:
Originally Posted by Grey Mage View Post
Almost an hour later and no automated response...
I assume you've checked both your local junk box and your ISP's web access junk box?

Farling

Author of the CSV2RW tool (http://forums.wolflair.com/showthread.php?t=58156) and the RW Output tool (http://forums.wolflair.com/showthread.php?t=59981)
Farling is offline   #11 Reply With Quote
Rone
Senior Member
Lone Wolf Staff
 
Join Date: Dec 2017
Posts: 118

Old May 11th, 2018, 05:52 AM
Quote:
Originally Posted by Grey Mage View Post
Rone,

Just send in a new bug report (1632 hours PST) with the issue.

Case 203012? If that's the ticket you sent we're seeing your case.
Rone is offline   #12 Reply With Quote
Grey Mage
Senior Member
 
Join Date: Feb 2011
Posts: 242

Old May 11th, 2018, 08:06 AM
I was checking both... nothing there...
If that is my case number then I received nothing about it. Glad to know it got generated.
Grey Mage is offline   #13 Reply With Quote
ryan@wolflair
Junior Member
Lone Wolf Staff
 
Join Date: Feb 2018
Posts: 26

Old May 11th, 2018, 09:37 AM
Hello Grey,

I'm checking in with you to let you know I've send you a PM with some information regarding your Cases. We have put through several replies to the email address you sent the support request from only to have the message apparently unheeded or undelivered.

You'll find some instructions to send us some debug log files and some questions that can help us diagnose your syncing problems in the PM as well.

Please respond to the PM so we can setup some kind of test to ensure we can communicate properly, and privately so your information can be protected.

Thanks!
--
Ryan Furnas
Lone Wolf Development Support - support@wolflair.com
http://www.wolflair.com
ryan@wolflair is offline   #14 Reply With Quote
Grey Mage
Senior Member
 
Join Date: Feb 2011
Posts: 242

Old May 14th, 2018, 01:39 AM
Ryan,

Posted you back from the alt email I will be using for all support cases now. Thanks for everything and for getting my issue resolved so quickly.

Thanks
Grey Mage is offline   #15 Reply With Quote
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