Lone Wolf Development Forums  

Go Back   Lone Wolf Development Forums > Website Support > Website Problems, Comments and Suggestions

Notices

Reply
 
Thread Tools Display Modes
LordNull
Junior Member
 
Join Date: Jan 2012
Posts: 19

Old November 22nd, 2014, 07:38 AM
After trying to install the new update I get a page to activate my license. i follow the steps then I get a message stating the LWD Server is not reachable. i do have internet connection at this time. The program worked 3 days ago. Thanks
LordNull is offline   #1 Reply With Quote
Colen
Senior Member
Lone Wolf Staff
 
Join Date: Dec 2008
Posts: 4,690

Old November 22nd, 2014, 09:34 AM
Hi there,

I've just double-checked, and no problems updating my license here. Please give it another try - do you still run into the problem?

If so, please try accessing the following web site in your browser: https://www.lonewolfdevel.com/ Can you reach the site or not?
Colen is offline   #2 Reply With Quote
burtosd
Junior Member
 
Join Date: Dec 2007
Posts: 11

Old November 24th, 2014, 06:15 AM
I am getting the same issue after upgrading to 6.1a. I am able to browse to the license management website manually, but cannot activate my license from within HeroLab.
burtosd is offline   #3 Reply With Quote
burtosd
Junior Member
 
Join Date: Dec 2007
Posts: 11

Old November 24th, 2014, 06:21 AM
OK - I discovered that for some reason Norton 360 is blocking HeroLab.exe from accessing the internet, even though I have a Firewall exception for the application. If I turn off Norton 360 it could activate the license.
burtosd is offline   #4 Reply With Quote
Colen
Senior Member
Lone Wolf Staff
 
Join Date: Dec 2008
Posts: 4,690

Old December 2nd, 2014, 03:04 PM
Glad to hear you got it sorted out! Our installer automatically adds an exception to the firewall for HL, but if you're running additional security or antivirus software, you may need to add an exception for HL manually.
Colen is offline   #5 Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -8. The time now is 03:11 AM.


Powered by vBulletin® - Copyright ©2000 - 2024, vBulletin Solutions, Inc.
wolflair.com copyright ©1998-2016 Lone Wolf Development, Inc. View our Privacy Policy here.