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SteveT
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Old December 18th, 2019, 05:35 PM
On Thursday morning (December 19th) at 10 AM Pacific time, we plan to take Hero Lab Online down briefly for maintenance. We expect up to about 15 minutes of downtime, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; December 19th, 2019 at 10:12 AM.
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SteveT
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Old January 2nd, 2020, 11:37 AM
On Friday morning (January 3rd) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 20 minutes of downtime, though it may be less.

EDIT: Things are taking longer than expected.

EDIT: This has been completed for now. We will need to take things down again briefly a little later today.

EDIT: We will be taking HLO down for maintenance again for about 10 minutes starting at 11:50 am pacific. We expect things to be back up by approximately 12 noon pacific.

EDIT: This has been completed.

Last edited by SteveT; January 3rd, 2020 at 12:01 PM.
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SteveT
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Old January 6th, 2020, 05:13 PM
On Monday morning (January 13th) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

UPDATE: This downtime was originally scheduled for Wed. January 8th but has been postponed to Monday January 13th.

UPDATE: The maintenance is taking longer than expected. Once we have an estimate for completion, we will post it here.

UPDATE: Everything is back up.

Last edited by SteveT; January 13th, 2020 at 04:01 PM.
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SteveT
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Old January 13th, 2020, 09:19 PM
We will be briefly taking down Hero Lab Online to deploy some bug fixes at 9:25 pm pacific. We expect to be back up by 9:30 pm pacific.

UPDATE: Everything is back up.

Last edited by SteveT; January 13th, 2020 at 09:31 PM.
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SteveT
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Old January 14th, 2020, 05:01 PM
We will be briefly taking down Hero Lab Online to deploy some bug fixes at 5:10 pm pacific. We expect to be back up by about 5:15 pm pacific.

EDIT: This has been completed.

Last edited by SteveT; January 14th, 2020 at 05:22 PM.
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SteveT
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Old January 14th, 2020, 10:15 PM
On Wednesday morning (January 15th) at 10 AM Pacific time, we plan to take Hero Lab Online, and our account/sales servers down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: Things are taking longer than expected.

EDIT: Sorry for the delay, everything is now back up.

Last edited by SteveT; January 15th, 2020 at 11:26 AM.
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SteveT
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Old January 15th, 2020, 06:14 PM
We will be briefly taking down Hero Lab Online to deploy some bug fixes at 6:20 pm pacific. We expect to be back up by about 6:25 pm pacific.

EDIT: This has been completed.

Last edited by SteveT; January 15th, 2020 at 06:25 PM.
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SteveT
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Old January 17th, 2020, 09:56 PM
At 7am pacific on Saturday morning (January 18th) we will be briefly taking down Hero Lab Online for approximately 5 minutes to deploy some critical bug fixes and stability improvements. We expect to be back up by about 7:05am pacific.

EDIT: This has been completed.

UPDATE: We need to roll out another critical fix at 8:35am pacific. We expect to be back up by about 8:40am pacific.

EDIT: Everything is back up.

Last edited by SteveT; January 18th, 2020 at 08:42 AM.
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SteveT
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Old Yesterday, 08:08 PM
On Tuesday morning (January 21st) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: Things are taking a bit longer than expected, but we hope to bring things back up soon.

EDIT: Everything is back up, sorry for the delay.

Last edited by SteveT; Today at 12:28 PM.
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SteveT
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Old Today, 04:34 PM
We plan to briefly take down Hero Lab Online to deploy some critical bug fixes at 5:00pm pacific. We expect to be back up by about 5:05pm pacific.

EDIT: This has been completed.

Last edited by SteveT; Today at 05:05 PM.
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