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SteveT
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Join Date: Dec 2016
Posts: 218

Old December 18th, 2019, 05:36 PM
From the announcements thread:
On Thursday morning (December 19th) at 10 AM Pacific time, we plan to take Hero Lab Online down briefly for maintenance. We expect up to about 15 minutes of downtime, though it may be less.
EDIT: This has been completed.

Last edited by SteveT; December 19th, 2019 at 10:12 AM.
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talsharien
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Join Date: Mar 2013
Location: Leeds UK
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Old December 20th, 2019, 12:02 AM
This update appears to have broken herolab and is preventing all characters from loading. I have also reported this as a bug.
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Sjmarshall
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Old December 20th, 2019, 04:38 AM
Have you tried clearing cache and refreshing? I was using it all night without issue.
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Joe
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Old December 20th, 2019, 10:24 AM
Quote:
Originally Posted by talsharien View Post
This update appears to have broken herolab and is preventing all characters from loading. I have also reported this as a bug.
Looking into this. Everything appears to be up on this end, checking with Support.

EDIT: From what we can tell, this is not a widespread issue. Support will be working with talsharien to figure out what the problem is.

Last edited by Joe; December 20th, 2019 at 10:44 AM.
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talsharien
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Old December 22nd, 2019, 08:21 AM
I have resolved the problem thanks. Not sure what was causing it but it appears to have been a chrome issue.

Thanks for the help.
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