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herald7667
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Join Date: May 2010
Posts: 40

Old November 24th, 2015, 10:54 AM
I have checked my Spam filters..

It has been a while since I have made my last few request and I will try again. But any assistance would be nice. I had to reinstall to my iPad and I need my license keys.

Tanks in advance.
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Lexin
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Join Date: Jun 2015
Location: London, UK
Posts: 203
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Old November 24th, 2015, 11:39 AM
Double check that 'wolflair.com' is on your allowed senders list. Emails from them may be deleted before you see them if it's not.

Yes, I have been caught out this way, why do you ask?

--
Lexin

GM from London - seriously old school - playing RPGs since 1980!

Tools: Realm Works, HeroLab, Campaign Cartographer 3+
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ShadowChemosh
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Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,699

Old November 24th, 2015, 12:51 PM
Quote:
Originally Posted by herald7667 View Post
I had to reinstall to my iPad and I need my license keys.
If you have HL installed on your desktop you can start it and go to "License->Send my licenses to me..." and it should have a "name" now for each device so you can figure out what is your iPad license.

Hero Lab Resources:
Pathfinder - d20pfsrd and Pathfinder Pack Setup
3.5 D&D (d20) - Community Server Setup
5E D&D - Community Server Setup
Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources.
Created by the community for the community
- Realm Works kickstarter backer (Alpha Wolf) and Beta tester.
- d20 HL package volunteer editor.
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liz
Ex-Staff
Lone Wolf Staff
 
Join Date: Jul 2013
Posts: 983

Old November 25th, 2015, 07:47 AM
Quote:
Originally Posted by herald7667 View Post
I have checked my Spam filters..

It has been a while since I have made my last few request and I will try again. But any assistance would be nice. I had to reinstall to my iPad and I need my license keys.

Tanks in advance.
Hi there. It looks like you emailed us back on October 14 and again late last night. Dave responded to your support ticket in October, and I've just responded to your email from last night. As Dave's response was from over a month ago, it's unlikely that it would still be in your spam folder.

If you're using an email application to read your email (Outlook, Apple Mail, etc.), please go to the gmail web client to check your spam folder. My response should be from tracker@wolflair.com.
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