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davidp
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Old January 26th, 2018, 02:52 PM
At 5:00 PM Pacific time today, we will be taking the Hero Lab Online server, the sales server, and the account server down for maintenance. It is expected that the maintenance will be completed within half an hour.

This means Hero Lab Online will be unavailable during the maintenance period. Realm Works logins will also be unavailable. And sales for Realm Works and Hero Lab Online products will also be affected.
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SteveT
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Old January 28th, 2018, 08:10 PM
We are tentatively planning another short maintenance period on Monday this week during the afternoon Pacific time. This maintenance is not expected to take very long, and we will do our best to minimize server downtime as much as possible. We’ll provide more details once they are available.
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SteveT
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Old January 29th, 2018, 02:09 PM
At 3:45 pm Pacific time today we will be taking the account and sales servers down for maintenance. The maintenance is expected to be completed within half an hour.

During the maintenance period, logging in to Hero Lab Online and Realm Works will be unavailable. Sales for Realm Works and Hero Lab Online products will also be affected.
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SteveT
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Old February 1st, 2018, 07:41 PM
We are planning to take the account/sales server down for a short maintenance period on Friday during the afternoon Pacific time. As usual, we will minimize server downtime as much as possible. We’ll provide more details once they are available.
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SteveT
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Old February 2nd, 2018, 12:37 PM
At 2:30 pm Pacific time today we will be taking the account/sales server down for maintenance. The maintenance is expected to be completed within half an hour.

During the maintenance period, logging in to Hero Lab Online and Realm Works will be unavailable. Sales for Realm Works and Hero Lab Online products will also be affected.

Last edited by SteveT; February 2nd, 2018 at 12:46 PM.
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Joe
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Old February 14th, 2018, 11:39 AM
We're planning a Hero Lab Online release tomorrow afternoon. The exact time is TBD, but is likely to be between 12pm-4pm Pacific time. Downtime is expected to be minimal. There may be a few seconds during which the service becomes unresponsive, after which you will need to refresh your browser to get the latest update.

Sales and Realm Works should be unaffected.
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Joe
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Old February 15th, 2018, 01:27 PM
Update: We're on track. The "blip" of downtime should be at some point in the next 30-40 minutes (~2:45-3:15pm Pacific).
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SteveT
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Old February 15th, 2018, 05:18 PM
We’re planning to take the account/sales server down for a short maintenance period on Friday during the afternoon Pacific time. The exact time is TBD, but it is likely to start between 12pm-4pm, and is expected to be completed within half an hour.

During the maintenance, sales and license activation for Realm Works and Hero Lab Online products will be unavailable, along with the account management website.

For a brief portion of the maintenance, logging in to Hero Lab Online and Realm Works will be unavailable, however this portion typically lasts only a few minutes, and you’ll be unaffected if you are already logged in.
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SteveT
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Old February 16th, 2018, 04:26 PM
UPDATE: We are running late today. We will be taking the account/sales server down for a short maintenance period at 6pm Pacific. The maintenance is expected to be completed within half an hour.

As mentioned yesterday, for a few minutes at the beginning of the maintenance period, logging in to Realm Works and Hero Lab Online will be unavailable, however if you are already logged in your service will be unaffected.
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SteveT
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Old February 19th, 2018, 05:55 PM
We are tentatively planning to take the account/sales server down for a short time on Tuesday during the afternoon Pacific time for maintenance. We’ll provide more details once they are available.
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