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Senior Member
Join Date: Sep 2011
Location: Wisconsin
Posts: 289
September 2nd, 2017, 09:53 AM
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I have not been on Hero Lab for about a week. I went to start it up today my license has disappeared and it went into demo mode. When I tried to reactivate, the license did not appear in the activate box. I am running Windows 10. In all the years I have had Hero Lab I have never had this problem.
Some days I don't know why I bother to chew through the restraints. 
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#1
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Senior Member
Volunteer Data File Contributor
Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,725
September 2nd, 2017, 10:03 AM
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Quote:
I would say go to the HL Menu "License->Send my Licenses to me" so you could get the license and plug it in manually. But at least for me is also offline. 
Hero Lab Resources: Pathfinder - d20pfsrd and Pathfinder Pack Setup 3.5 D&D (d20) - Community Server Setup 5E D&D - Community Server Setup Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources. Created by the community for the community - Realm Works kickstarter backer (Alpha Wolf) and Beta tester.- d20 HL package volunteer editor. |
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#2
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Junior Member
Join Date: Apr 2013
Posts: 10
September 2nd, 2017, 10:40 AM
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I have been having connection issues today as well. I have not been able to get updates or check the license servers all day.
LW are servers down? Last edited by ICTerify; September 2nd, 2017 at 11:53 AM. |
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#3
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Senior Member
Lone Wolf Staff
Join Date: Oct 2011
Posts: 6,792
September 2nd, 2017, 10:42 AM
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I'll see if I can find anything out.
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#4
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Senior Member
Join Date: Jul 2014
Posts: 390
September 2nd, 2017, 10:43 AM
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Yeah they are. I am still having issues connecting to the update side of HL.
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#5
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Senior Member
Join Date: Sep 2011
Location: Wisconsin
Posts: 289
September 2nd, 2017, 11:34 AM
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This happened after I got an error while the program was checking for updates.
Some days I don't know why I bother to chew through the restraints.
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#6
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Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,728
September 2nd, 2017, 12:17 PM
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Our DNS provider is having issues - apparently issues bad enough to take down their customer login page as well.
We reported the problem to them some time ago, but a fix hasn't arrived yet. If it continues much longer we'll look at alternate solutions.Sorry for the inconvenience, all! |
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#7
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Junior Member
Join Date: Oct 2015
Location: Ohio
Posts: 1
September 2nd, 2017, 01:34 PM
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It's been 5 hours. Saturday is the day where most people game, especially on a holiday weekend. Any update?
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#8
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Senior Member
Lone Wolf Staff
Join Date: Dec 2008
Posts: 4,728
September 2nd, 2017, 04:24 PM
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I've kicked off the process of switching over to our backup systems, which should take effect as soon as the changes propagate around the internet. Sorry for the inconvenience, everyone - I was also moving house this weekend, which made it significantly harder to address this expediently.
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#9
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Senior Member
Volunteer Data File Contributor
Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,725
September 2nd, 2017, 04:32 PM
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Quote:
Hero Lab Resources: Pathfinder - d20pfsrd and Pathfinder Pack Setup 3.5 D&D (d20) - Community Server Setup 5E D&D - Community Server Setup Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources. Created by the community for the community - Realm Works kickstarter backer (Alpha Wolf) and Beta tester.- d20 HL package volunteer editor. |
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#10
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Linear Mode
