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License Disappearing

A

Angela2013

Well-known member
I have not been on Hero Lab for about a week. I went to start it up today my license has disappeared and it went into demo mode. When I tried to reactivate, the license did not appear in the activate box. I am running Windows 10. In all the years I have had Hero Lab I have never had this problem.
 
Angela2013 said:
I have not been on Hero Lab for about a week. I went to start it up today my license has disappeared and it went into demo mode. When I tried to reactivate, the license did not appear in the activate box. I am running Windows 10. In all the years I have had Hero Lab I have never had this problem.
Click to expand...
I have been having connection issues to the LW license and updates servers all morning. It could be related.

I would say go to the HL Menu "License->Send my Licenses to me" so you could get the license and plug it in manually. But at least for me is also offline. :(
 
I have been having connection issues today as well. I have not been able to get updates or check the license servers all day.

LW are servers down?
 
Last edited:
Our DNS provider is having issues - apparently issues bad enough to take down their customer login page as well. :( We reported the problem to them some time ago, but a fix hasn't arrived yet. If it continues much longer we'll look at alternate solutions.

Sorry for the inconvenience, all!
 
Update?

It's been 5 hours. Saturday is the day where most people game, especially on a holiday weekend. Any update?:confused:
 
I've kicked off the process of switching over to our backup systems, which should take effect as soon as the changes propagate around the internet. Sorry for the inconvenience, everyone - I was also moving house this weekend, which made it significantly harder to address this expediently. :(
 
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