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Joe
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Old August 17th, 2018, 08:44 AM
We're planning an update of Hero Lab Online Monday morning (Aug 20th) at 10 AM Pacific time. We're expecting actual downtime to be short, but out of an abundance of caution, we're planning for ~1 hour of downtime. If things go more quickly, we'll bring things back up early.
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Joe
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Old August 27th, 2018, 11:37 AM
We're planning an update of Hero Lab Online Wednesday morning (Aug 29th) at 10 AM Pacific time. We're expecting actual downtime to be short, but out of an abundance of caution, we're planning for ~1 hour of downtime. If things go more quickly, we'll bring things back up early.
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davidp
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Old August 29th, 2018, 10:30 AM
A minor hardware upgrade is being performed on Thursday morning (Aug 30th) at 10 AM Pacific time that will impact both Hero Lab Online and Realm Works. We've been informed that this upgrade will require no more than 15 minutes by our hosting provider, but everyone should assume that it may take longer, as we won't be doing it ourselves. As soon as the upgrade is completed, we'll bring everything up right away.

We got word from our hosting provider has been able to make the change with no downtime.

Last edited by davidp; August 29th, 2018 at 05:05 PM.
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Joe
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Old August 30th, 2018, 10:15 AM
We're going to be doing an update to Hero Lab Online today (Thursday, 8/30) sometime in the next hour. This should not require any downtime, but its possible something could go wrong which could necessitate a brief period of downtime. We're hoping that doesn't need to happen, and will keep you posted.

NOTE: Once the fix is live, you will need to refresh your client to get it.

Last edited by Joe; August 30th, 2018 at 10:19 AM.
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davidp
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Old August 31st, 2018, 01:43 PM
Tuesday morning (September 4th) at 10 AM Pacific time, we will be doing some maintenance on the servers involving the Realm Works servers and Hero Lab Online. The expected downtime will be around 1 hour.
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davidp
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Old September 4th, 2018, 10:08 AM
The maintenance is completed and both Hero Lab and Realm Works are back up.
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Joe
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Old September 10th, 2018, 11:45 AM
We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (9/12) at around 10am Pacific time. We expect downtime to last approximately 1 hour.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

Changes to the account server have been rescheduled and will not be occurring as part of the release, therefore there will be no impact to Realm Works logins and/or sales.

UPDATE: We're back up. Thanks for your patience.

Last edited by Joe; September 12th, 2018 at 09:16 AM.
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SteveT
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Old September 25th, 2018, 01:34 PM
We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (9/26) at around 10am Pacific time. We expect downtime to last up to 1 hour.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

UPDATE: Hero Lab Online and Realm Works are available again but the account server release is taking longer than expected, so the store and account management website are still down for maintenance.

UPDATE: Everything is back up again. Thank you for your patience!

Last edited by SteveT; September 26th, 2018 at 11:41 AM.
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SteveT
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Old October 1st, 2018, 03:02 PM
We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (10/3) at around 10am Pacific time. We expect downtime to last up to 30 minutes.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.
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SteveT
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Old October 9th, 2018, 12:20 PM
We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (10/10) at around 10am Pacific time. We expect downtime to last up to 20 minutes.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

UPDATE: The account/login sales server is available again but the Hero Lab Online release is taking a little longer than expected. We hope to have it up again in a few more minutes.

UPDATE: Everything is back up again.

Last edited by SteveT; October 10th, 2018 at 09:27 AM.
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