Hero Lab for Mac 64 bit Issues

[Tekwych]

Sounds like permissions issues in the user account. Create a test user on the computer and don't connect to any email, appleID, or other account. Then open the app and try it. Does the issue persist? Then it os a problem with the App or the System. Does the issue go away? Then the issue is with the user account settings.

For slowness on a Mac start with clearing the PRAM or SMC. If the issue persists look at Startup items and study what is happening in Activity Monitor.

[raim1312]

I have the same issue. It started with the 64 bit upgrade and the Catalina macOS upgrade. I have a 2018 MacBook Pro.

The prompts for access to Documents I believe is part of the new Catalina security updates. Other applications also have the same prompt, but only the first time I use them. Hero Lab asks every time I open the application and it prompts many times.

The lag has been rather consistent since the 64 bit upgrade. Switching tabs (say In Play to Magic) takes 1-2 seconds. Right now I'm playing an Inquisitor in Pathfinder and scrolling through my abilities to select a Judgement takes ~6 seconds. The worst lag is when trying to add a piece of equipment to the character. Scrolling or searching through the list is something that takes so long I give up doing this while playing the game.

I use iStatMenu to monitor system resources. While using Hero Lab, my CPU and Memory do not break 50% of max. Watching Hero Lab in Activity Monitor, I do see CPU climb when performing these functions, but nothing concerning. It has more room, but doesn't use it.

I should really reach out to support....