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Grey Mage
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Join Date: Feb 2011
Posts: 275

Old May 9th, 2018, 02:34 PM
Just wondering if something is going on with the support emails and automatic confirmation email when submitting a bug report...

Put in a bug report and never received either an automatic confirmation or a response from support.

Emailed support directly 3 times and never received any response.

Never seen either of those happen before so I was wondering if something is going on with support?

Thanks
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Jujutsuka
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Join Date: Oct 2016
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Posts: 50

Old May 9th, 2018, 05:20 PM
No, nothing. Nothing is going on with them. Nothing at all.
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Rone
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Posts: 374

Old May 10th, 2018, 04:25 AM
Hey there,

Could you please share the case number(s) you say did not receive a reply? Although Ryan and I cannot solve every case ourselves and must then pass certain cases onto the dev team, you'll always receive a response from us whereby we explain that process.

I see only one new, unanswered case this morning in Realm Works.

I just want to make sure we're receiving your bug reports.

Thanks!
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Grey Mage
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Join Date: Feb 2011
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Old May 10th, 2018, 11:19 AM
Rone, I never received the confirmation email with a case number... hence the reason for me emailing support three times (again with no answer). Which is why I posted here on the forums wondering if anyone else was having issues.

Would you like me to open another bug report?
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Rone
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Old May 10th, 2018, 12:57 PM
Quote:
Originally Posted by Grey Mage View Post
Rone, I never received the confirmation email with a case number... hence the reason for me emailing support three times (again with no answer). Which is why I posted here on the forums wondering if anyone else was having issues.

Would you like me to open another bug report?
Yes, please do!
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kbs666
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Join Date: Oct 2014
Location: Chicago, IL
Posts: 1,525

Old May 10th, 2018, 01:01 PM
Just so you know over the past year I've submitted at least a dozen bug reports and gotten no reply from you guys. Many other people have posted about this here on the forum as well.

my Realm Works videos
https://www.youtube.com/channel/UCZU...4DwXXkvmBXQ9Yw
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Acenoid
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Posts: 685

Old May 10th, 2018, 01:01 PM
I posted bugs and usually received at least some feedback, so I'm pretty sure that my reports have been looked at (or into)

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ShadowChemosh
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Old May 10th, 2018, 03:11 PM
Quote:
Originally Posted by kbs666 View Post
Just so you know over the past year I've submitted at least a dozen bug reports and gotten no reply from you guys. Many other people have posted about this here on the forum as well.
Yep same here. I got the automated reply but that was all. Year ago I just stopped sending in bug reports.

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Grey Mage
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Old May 10th, 2018, 03:32 PM
Rone,

Just send in a new bug report (1632 hours PST) with the issue.
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Grey Mage
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Posts: 275

Old May 10th, 2018, 04:22 PM
Almost an hour later and no automated response...
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