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Liquid
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Join Date: Aug 2013
Posts: 3

Old August 5th, 2013, 07:53 PM
I am using Windows 7 (64 bit) and just recently downloaded the update for saving character sheets into pdf. Ever since then, my Hero Lab keeps freezing up and freezing the entire computer. I have to manually shut off the computer and restart. I did this four times during a gaming session before I finally gave up on it. Any help would be appreciated. Thanks.
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Quintain
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Join Date: Feb 2012
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Old August 6th, 2013, 06:58 AM
Where, exactly, in the use of Hero Lab does the freeze occur? Startup, using a specific feature?
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risner
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Old August 6th, 2013, 08:27 AM
Quote:
Originally Posted by Liquid View Post
Hero Lab keeps freezing up and freezing the entire computer.
I got out of the computer support around 2006 when I switched to Mac's, but apps generally can't cause OS lockups, unless that app has device drivers (which HeroLab doesn't.)

So more than likely the problem is with a recent windows update, bad ram (very likely), bad harddisk throwing corrupt data that gets executed, etc.
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Liquid
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Old August 6th, 2013, 03:18 PM
I'm not actually doing anything when it locks up. I had two windows open with two different characters. Each time it locked up, I went to look at a different tab or switch characters, but I couldn't click anything. I have now had my computer up and running for 2 days without openning hero lab and it hasn't locked up on me at all.
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Silveras
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Old August 6th, 2013, 04:17 PM
Two characters in the same portfolio file? I hope not.
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Liquid
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Old August 6th, 2013, 04:30 PM
Sorry, worded that wrong. Two windows with one character each.
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risner
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Old August 6th, 2013, 04:52 PM
Quote:
Originally Posted by Liquid View Post
hero lab and it hasn't locked up on me at all.
Get a video encoding app and encode some video into a different format. It should also work out the system, since sitting item isn't going to do much.
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