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darrell_uk
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Join Date: Jun 2013
Posts: 56

Old August 17th, 2019, 01:01 PM
So, Windows 10 updated today, and as per in this situation when I launch Hero Lab next it says that I have to move my licence to my "new" system. However, when I try to do so it tells me that it cannot access the Lone Wolf licensing system.

I cannot see anything on line saying that the servers are down for any reason. Does anyone know anything please?

(PS Yes, of course I need to print out a bunch of characters in the next 24 hours. Isn't that always the way?)
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Dami
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Join Date: Mar 2013
Location: Melbourne, Australia
Posts: 573

Old August 17th, 2019, 03:57 PM
Send an email to support, or try and log into LW from outside HL

Current RPG's: Pathfinder (GM), Pathfinder (Player), Gamma World (GM, Pathfinder homebrew).
HeroLab: 3.5 & Pathfinder. HL User Files for PF: Greyhawk Setting, Gamma World (WIP).

DM and player of D&D since 1980.
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darrell_uk
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Join Date: Jun 2013
Posts: 56

Old August 18th, 2019, 03:58 AM
It was weird; I managed to get it to confirm by using my phone's hotspot rather than the house wifi and that was fine. But the house had clearly been working, as I was able to post here.
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Lj Stephens
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Join Date: Jun 2019
Posts: 95

Old August 18th, 2019, 06:22 AM
Hi Darrell! I think we just talked on Twitter. Glad it worked out!
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MadCat75
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Join Date: Dec 2014
Location: Mary Esther, Florida
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Old August 18th, 2019, 10:45 PM
Same thing happened to me, i just clicked on reactivate license, and HL was fully active again.
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