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Jamz
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Join Date: Aug 2005
Location: Chicagoland
Posts: 397

Old October 31st, 2017, 09:07 AM
Has anyone else been having more trouble than normal saving Hero Lab (windows 10 x64) portfolios in Google Drive folders lately?

I seem to get this error a lot if I save a second time (even 10's of minutes later). I have to shut down Google Drive, which then deletes the temp file AND my Hero Lab Portfolio file. I can then save the file again...

It seems like a file lock is not releasing or something. It also may help if Hero Lab created any .lwdtemp files in an actual "temp" folder vs the same folder as the portfolio (as to prevent utilities from syncing such files).

Unexpected error 40010239 occurred while moving the saved portfolio into its final location. You can find the portfolio in this file: 'C:\Users\<user>\Google Drive\Hero Lab\Wrath of Righteous.por-10236-10224-6472.lwdtemp'. Please report this to support@wolflair.com.

PS I'll submit a bug report as well... but if anyone has any suggestions?

-Jamz

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Jobe00
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Join Date: Nov 2008
Location: Jonesboro, Arkansas
Posts: 138

Old November 5th, 2021, 05:26 PM
I'm getting this same error trying to save to my Dropbox folder on my PC.
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Provos
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Join Date: Mar 2011
Location: USA
Posts: 306

Old November 14th, 2021, 05:45 PM
I save my files to my onedrive with no issues.
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Farling
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Join Date: Mar 2013
Location: Greater London, UK
Posts: 2,557

Old November 19th, 2021, 03:07 PM
Some of the cloud sync services seem to be a bit too keen to instantly try and copy your file to the cloud, which is what causes the errors.

The reason the lwdtemp file is created in the same folder is because a simple rename is all that is required to get it to the final filename. If it was stored elsewhere then a file copy is required, and that could still cause file corruption (on normal file systems).

Farling

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