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SteveT
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Old October 15th, 2018, 05:14 PM
We're planning to take Hero Lab Online, Realm Works, and our account login/sales server down Wednesday morning (10/17) at 10am Pacific time, in order to roll out an update to Hero Lab Online and also perform some maintenance. During the maintenance, access to both Hero Lab Online and Realm Works will be unavailable. We expect downtime to last up to 30 minutes.
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SteveT
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Old October 22nd, 2018, 01:09 PM
We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (10/24) at 10am Pacific time. We expect downtime to last up to 1 hour.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

UPDATE: Everything is back up.

Last edited by SteveT; October 24th, 2018 at 10:31 AM.
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SteveT
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Old October 25th, 2018, 12:47 PM
We'll be restarting the account server at 12:55 pm Pacific today, so logins to Hero Lab Online and Realm Works will be unavailable for about a minute. If you're already logged in your service will be unaffected.
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SteveT
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Old October 29th, 2018, 03:22 PM
We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (10/31) at 10am Pacific time. We expect downtime to last up to 20 mins.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.
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SteveT
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Old November 5th, 2018, 04:44 PM
We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (11/7) at 10am Pacific time. We expect downtime to last up to 1 hour.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

UPDATE: The account server is back up so Realm Works logins are available again. However Hero Lab Online is taking a bit longer than expected. We anticipate having it back up by about 11:15 am Pacific.

UPDATE: Everything is back up.

Last edited by SteveT; November 7th, 2018 at 11:20 AM.
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davidp
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Old November 12th, 2018, 01:42 PM
We're planning a combined release of Hero Lab Online Wednesday morning (11/14) at 10 AM Pacific time. We expect downtime to last up to 1 hour.

UPDATE: One of the steps we are performing for Hero Lab Online is taking longer than expected. We are anticipating it to be back up by about 11:15 AM Pacific.

Last edited by davidp; November 14th, 2018 at 10:59 AM.
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Old November 14th, 2018, 11:16 AM
Everything is back up.
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Joe
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Old November 19th, 2018, 09:23 AM
We're planning a minor release for Hero Lab Online this morning (11/19) at 10 AM Pacific time. Downtime should be minimal. If there's any, it should be no longer than about 10 minutes or so.
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Old November 20th, 2018, 11:38 AM
Sorry for the short notice everyone, we need to take the HLO server down very briefly for a quick tweak of something under the hood. There's no update involved here, and we'll update when things are back up.

UPDATE: Things are back up. Sorry for the interruption!

Last edited by Joe; November 20th, 2018 at 11:41 AM.
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SteveT
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Old December 4th, 2018, 10:10 AM
We're planning to take Hero Lab Online, Realm Works, and our account login/sales server down Wednesday morning (12/5) at 10am Pacific time, in order to roll out an update to Hero Lab Online and also perform some maintenance. During the maintenance, access to both Hero Lab Online and Realm Works will be unavailable. We expect downtime to last up to 1 hour.

UPDATE: Things are back up.

Last edited by Joe; December 5th, 2018 at 11:14 AM.
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