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SteveT
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Old January 21st, 2019, 05:05 PM
On Wednesday morning (1/23) at 10 AM Pacific time we're planning to take Hero Lab Online, Realm Works, and our account/sales server down to perform some maintenance and roll out some updates for Hero Lab Online. During the maintenance, access to both Hero Lab Online and Realm Works will be unavailable. We expect downtime to last up to 30 minutes.
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davidp
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Old January 29th, 2019, 06:56 PM
On Wednesday morning (January 30) at 10 AM Pacific time we're planning on taking Hero Lab Online for maintenance. The downtime should be limited to at most 30 minutes.

This has been completed.

Last edited by davidp; January 30th, 2019 at 10:09 AM.
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Joe
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Old February 5th, 2019, 02:02 PM
On Wednesday morning (Feb 6) at 10 AM Pacific time we're planning on taking Hero Lab Online for maintenance. The downtime should be limited to about 30 minutes.

EDIT: This has been completed.

Last edited by Joe; February 6th, 2019 at 10:20 AM.
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SteveT
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Old February 11th, 2019, 06:01 PM
On Wednesday morning (2/13) at 10 AM Pacific time we're planning to take Hero Lab Online, Realm Works, and our account/sales server down to perform some maintenance and roll out some updates for Hero Lab Online. During the maintenance, access to both Hero Lab Online and Realm Works will be unavailable. We expect downtime to last up to 20 minutes.

EDIT: This has been completed.

Last edited by SteveT; February 13th, 2019 at 10:22 AM.
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SteveT
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Old February 14th, 2019, 10:36 AM
On Friday morning (2/15) at 10 AM Pacific time we're planning to take the account/sales server down to perform some maintenance. During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in. We expect the account server downtime to last up to 20 minutes.

EDIT: This maintenance has been postponed. We will perform it at a later date (TBD).

Last edited by SteveT; February 14th, 2019 at 08:04 PM.
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SteveT
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Old February 18th, 2019, 03:30 PM
On Tuesday morning (2/19) at 10 AM Pacific time we're planning to take the account/sales server down to perform some maintenance. During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in. We expect the account server downtime to last up to 20 minutes.
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