Question about the -500 sync error - Page 2

Farnaby · November 16th, 2014, 09:08 AM

Working now. Thanks!!

Indus101 · November 16th, 2014, 07:00 PM

Unfortunately, I'm still getting the -500 error.

I've submitted three bug reports already (and only gotten responses back on one of them, and yes I've checked the spam folder) - do I really need to submit a fourth time for the same bug, or can you use one of the previous three?

If so, that's what I'll do.

Last time I was able to sync was way back in August. Would love to get this resolved.

liz · November 17th, 2014, 10:25 AM

Quote:

Originally Posted by Indus101

Unfortunately, I'm still getting the -500 error.

I've submitted three bug reports already (and only gotten responses back on one of them, and yes I've checked the spam folder) - do I really need to submit a fourth time for the same bug, or can you use one of the previous three?

If so, that's what I'll do.

Last time I was able to sync was way back in August. Would love to get this resolved.

Can you please PM me with the email address you used to submit a bug report, or your case numbers so I can follow-up? Thanks!

seekerpsion2012 · 11:53 PM

I'm in the same boat as Indus.... has not been working for a long time.

The only response I have received was an automated reply from one (the most recent), the first being from October.

I've re-emailed support.

Hmmm, maybe I should have checked that before buying all my players Player Edition

Indus101 · November 20th, 2014, 07:16 PM

Rob / Liz,

It doesn't seem right that those of us unable to use the Cloud service be deducted our six months of time. Any chance you'll be extending extra Cloud time to those of us still affected by this -500 error?

Farnaby Senior Member Join Date: Aug 2013 Posts: 108 November 16th, 2014, 09:08 AM	Working now. Thanks!!
#11

Indus101 Member Join Date: Aug 2013 Posts: 56 November 16th, 2014, 07:00 PM	Unfortunately, I'm still getting the -500 error. I've submitted three bug reports already (and only gotten responses back on one of them, and yes I've checked the spam folder) - do I really need to submit a fourth time for the same bug, or can you use one of the previous three? If so, that's what I'll do. Last time I was able to sync was way back in August. Would love to get this resolved.
#12

seekerpsion2012 Junior Member Join Date: Feb 2013 Posts: 3 November 18th, 2014, 11:41 PM	I'm in the same boat as Indus.... has not been working for a long time. The only response I have received was an automated reply from one (the most recent), the first being from October. I've re-emailed support. Hmmm, maybe I should have checked that before buying all my players Player Edition Last edited by seekerpsion2012; November 18th, 2014 at 11:53 PM.
#14