Support Options?

[EightBitz]

I submitted a bug here regarding Heroes of the Jade Oath. I was told that since this is a third-party product, I have to seek support from the third-party publisher.

I submitted a ticket to Rite Publishing nearly two months ago. No response. When I request an update for the ticket from their site, it sends me a link via email. I click on that link, and I get a "server not found" message.

I opened a second ticket with them to remind them of the first ticket, but if they don't respond again, is that it, then? No support options?

[Farling]

Do they have a contact e-mail on their web site for general queries? They would likely monitor that e-mail address more often.

[frumple]

Also realize that Steve, the owner, died last year in a car crash leaving his pregnant wife to run things. She has been focused on obligations the company has, such as Kickstarters, as well as being a new mom, and trying to run the company, and her day job. So, understand you might not get an answer right away.

[EightBitz]

Originally Posted by frumple

Also realize that Steve, the owner, died last year in a car crash leaving his pregnant wife to run things. She has been focused on obligations the company has, such as Kickstarters, as well as being a new mom, and trying to run the company, and her day job. So, understand you might not get an answer right away.

I did not know that. Thanks for the context.

[EightBitz]

Turns out they're looking for a Hero Lab coder, if anyone here is interested.

https://www.ritepublishing.com/contact-us