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kirinke
Junior Member
 
Join Date: Apr 2016
Posts: 5

Old April 6th, 2016, 04:52 AM
I can't seem to get full access to my hero lab license after a program update. It does the 120 days thing (I have windows 10)

Can't ya'll fix this bug? I get the fact that you want to curb piracy, but this is getting ridiculous.
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Colen
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Lone Wolf Staff
 
Join Date: Dec 2008
Posts: 4,717

Old April 6th, 2016, 06:15 AM
Hi there,

Assuming your license is associated with the email address from your forum profile, it looks like it was transferred to a new computer in mid-February - that's why you're unable to activate it on your other computer now. If you want to use Hero Lab on two different devices, you can obtain a free secondary license number from our license management web site:

http://www.lonewolfdevel.com/

And use that on your second computer. Make sure you're using a *different* license number on each computer, or you'll run into problems when you try to install Hero Lab updates.

Hope this helps!
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kirinke
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Join Date: Apr 2016
Posts: 5

Old April 6th, 2016, 05:33 PM
True. My hard drive melted then. Now though, it should be fine...
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kirinke
Junior Member
 
Join Date: Apr 2016
Posts: 5

Old April 6th, 2016, 05:50 PM
Alright, I did that, the main license is activated, but I can't get my other licenses activated. Such is the peril of having your hard-drive melt.

Last edited by kirinke; April 6th, 2016 at 06:00 PM.
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Colen
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Join Date: Dec 2008
Posts: 4,717

Old April 6th, 2016, 07:02 PM
Quote:
Originally Posted by kirinke View Post
Alright, I did that, the main license is activated, but I can't get my other licenses activated. Such is the peril of having your hard-drive melt.
Glad you got your main license sorted out! Please send an email to support with the details of your other issues, or submit an early license reassignment request, and we'll do what we can to help.
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kirinke
Junior Member
 
Join Date: Apr 2016
Posts: 5

Old April 6th, 2016, 07:12 PM
Quote:
Originally Posted by Colen View Post
Glad you got your main license sorted out! Please send an email to support with the details of your other issues, or submit an early license reassignment request, and we'll do what we can to help.
Ok and done. Everything looks like's it's working now.

Thanks for the help!

Oh and my hard drive literally did catch on fire and melt. Luckily it was at the repair shop when it happened. Something about a bad circuit board or power supply. Yetch.

Last edited by kirinke; April 6th, 2016 at 07:23 PM.
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Colen
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Join Date: Dec 2008
Posts: 4,717

Old April 8th, 2016, 09:22 AM
Quote:
Originally Posted by kirinke View Post
Ok and done. Everything looks like's it's working now.

Thanks for the help!

Oh and my hard drive literally did catch on fire and melt. Luckily it was at the repair shop when it happened. Something about a bad circuit board or power supply. Yetch.
Ouch! Hope you have better luck with your next hard disk. :-)
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kirinke
Junior Member
 
Join Date: Apr 2016
Posts: 5

Old May 6th, 2016, 06:19 PM
Okay, I am on my parent's computer I updated something and now it says I'm out of secondary licenses!

Last edited by kirinke; May 7th, 2016 at 07:37 AM.
kirinke is offline   #8 Reply With Quote
Colen
Senior Member
Lone Wolf Staff
 
Join Date: Dec 2008
Posts: 4,717

Old May 8th, 2016, 08:08 PM
Hi Kirinke,

Please email us at support@wolflair.com and we'll be able to get your license situation figured out. Thanks!
Colen is offline   #9 Reply With Quote
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