AB 3.3 install failure

[Eric Florida]

Having the same issue with Windows 7. I can install army builder v. 3.1 just fine but can't upgrade it and can't install 3.3a without getting the error #5.
Can I copy the whole army builder folder from my desktop PC to my laptop and run it from there?

Eric

[Colen]

I'm not sure what you mean by "the error #5" - can you give a better description?

Also, please try the intructions in this post and let me know what you find:

http://forums.wolflair.com/showpost....2&postcount=20

[razorramon31]

Purchased new licesne and now product cannot load the new builder (3.3)

an error messages keeps coming up which reads:

Internal error: Failed to expand shell constant "userdocs"

Setup was not completed.

Please correct the problem and run set up again.

[Charlie]

Originally Posted by Colen

I'm not sure what you mean by "the error #5" - can you give a better description?

Also, please try the intructions in this post and let me know what you find:

http://forums.wolflair.com/showpost....2&postcount=20

I have the same error message as this when I try to install AB3.3

Error 5 is Access Denied; "Unable to execute file in the temporary directory. Setup Aborted"

I attempted the fix in the link above, and neither AB3.1 or the AB3.3 installer is in compatability mode.

My Windows Version is Windows 7 Home Premium, version 6.1 (Build 7600)

[Eric Florida]

"Error 5 is Access Denied; "Unable to execute file in the temporary directory. Setup Aborted"

Same error that I am getting, I was able to install v. 3.1 but can't upgrade it. All other programs have installed fine. No issues with WoW, League of Legends, Open Office, Firefox, Starcraft II or anything else I have put on this laptop other than Army Builder 3.3

[Eric Florida]

The link was not helpful. My windows version is 6.1 (build 7600)

[Mr_Rose]

Have you tried running it with admin privileges?

[Eric Florida]

Yes, have tried running it as admin, running it as admin in compatability mode, running it without admin both ways. It simply will not install. Notebook is an ASUS G73, Core I7 processor 6GB of RAM ATI Radeon 5870 etc.

[Colen]

Originally Posted by razorramon31

Purchased new licesne and now product cannot load the new builder (3.3)

an error messages keeps coming up which reads:

Internal error: Failed to expand shell constant "userdocs"

Setup was not completed.

Please correct the problem and run set up again.

This issue seems to occur when Army Builder can't find your "My Documents" folder, which it needs to do to install. Are you operating in an unusual environment where "My Documents" isn't present unless you're connected to a network, or something similar? If so, try installing AB while your My Documents folder is present.

[Colen]

Originally Posted by Eric Florida

Yes, have tried running it as admin, running it as admin in compatability mode, running it without admin both ways. It simply will not install. Notebook is an ASUS G73, Core I7 processor 6GB of RAM ATI Radeon 5870 etc.

Eric, can you email me at colen@wolflair.com so we can investigate this by email? Thanks. Also, please look in your temporary folder for a file named "Setup Log <date> #<number>.txt" - please send the most recent of those files to me so I can take a look at it.

Thanks.