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SteveT
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Old August 18th, 2020, 08:21 PM
On Wednesday morning (August 19) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

UPDATE: We are going to be down a few minutes past the initial projected hour but we expect to be back up in just a few minutes.

UPDATE: Sorry for the delay, everything is back up.

Last edited by SteveT; August 19th, 2020 at 11:14 AM.
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SteveT
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Old August 19th, 2020, 06:01 PM
On Thursday morning (August 20th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 10 minutes of downtime.

EDIT: This has been completed.

Last edited by SteveT; August 20th, 2020 at 10:08 AM.
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SteveT
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Old August 21st, 2020, 11:10 AM
We plan to briefly take down Hero Lab Online for about 5 minutes to deploy bug fixes at 11:15am pacific (6:15 PM UTC). We expect to be back up by about 11:20am pacific.

Last edited by SteveT; August 21st, 2020 at 11:13 AM.
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SteveT
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Old August 26th, 2020, 09:48 AM
On Wed. morning (August 26th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime.

EDIT: This has been completed.

Last edited by SteveT; August 26th, 2020 at 10:08 AM.
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SteveT
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Join Date: Dec 2016
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Old September 2nd, 2020, 09:50 AM
On Wed. morning (September 2nd) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime.

EDIT: This has been completed.

Last edited by SteveT; September 2nd, 2020 at 10:07 AM.
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SteveT
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Join Date: Dec 2016
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Old September 8th, 2020, 09:47 AM
On Tues. morning (September 8th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime.

EDIT: This has been completed.

Last edited by SteveT; September 8th, 2020 at 10:16 AM.
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SteveT
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Join Date: Dec 2016
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Old September 8th, 2020, 10:07 PM
On Wednesday morning (September 9) at 10 AM Pacific time (5 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; September 9th, 2020 at 11:12 AM.
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SteveT
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Posts: 372

Old September 10th, 2020, 03:24 PM
On Friday morning (September 11) at 9 AM Pacific time (4 PM UTC), we plan to take Hero Lab Online and our account/sales servers down for maintenance. We expect up to about 10 minutes of downtime, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; September 11th, 2020 at 09:11 AM.
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SteveT
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Posts: 372

Old September 11th, 2020, 02:21 PM
We plan to briefly take down Hero Lab Online for about 5 minutes to deploy bug fixes at 2:25pm pacific (9:25 PM UTC).

EDIT: This has been completed.

Last edited by SteveT; September 11th, 2020 at 02:30 PM.
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SteveT
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Join Date: Dec 2016
Posts: 372

Old September 15th, 2020, 05:14 PM
On Wed. morning (September 16th) at 10 AM Pacific time (5pm UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 10 minutes of downtime, though it may be less.

EDIT: This has been completed.

EDIT: We are rolling out a hotfix for HLO to fix some errors users are encountering @11:40 am pacific (6:40 PM UTC). Downtime is expected to be 5 minutes or less.

EDIT: This has been completed.

EDIT: We will be manually running our (normally nightly) maintenance cycle on the HLO server at 2:05 pm pacific (9:05 pm utc) to fix some further errors some users are encountering with the stage. Expected downtime will be approximately 1 minute.

EDIT: This has been completed.

Last edited by SteveT; September 16th, 2020 at 02:07 PM.
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