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Jujutsuka
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Join Date: Oct 2016
Location: Chicagoland
Posts: 54

Old April 1st, 2019, 08:42 PM
I can't successfully open Realm Works right now. I started experiencing crashing issues while creating a realm to import the 5e SRD, and now the application won't even load. It goes through the loading process, and then crashes without anything displayed. I have tried restarting my PC, even did a hard reset, I have also uninstalled and reinstalled the application. Does anyone have any solution to this?
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Farling
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Old April 2nd, 2019, 12:26 AM
Have you tried deleting the preferences file and/or the database file?

They are located in the folder "%AppData%\LWD Technology, Inc\Realm Works"

Farling

Author of the Realm Works Import (http://forums.wolflair.com/showthread.php?t=58156) and Output tools (http://forums.wolflair.com/showthread.php?t=59981)
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rob
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Old April 2nd, 2019, 02:08 AM
Um. Don't delete the database unless you have verified you've got a backup handy. Or everything is synced to the server.

Make sure that you submit the crash reports to us when they occur. And please open a support ticket that includes details about the crashes and their times so that we can associate the crash reports to your specific situation. That will help us to figure out what's going wrong.
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Jujutsuka
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Old April 2nd, 2019, 05:27 AM
Quote:
Originally Posted by rob View Post
Um. Don't delete the database unless you have verified you've got a backup handy. Or everything is synced to the server.

Make sure that you submit the crash reports to us when they occur. And please open a support ticket that includes details about the crashes and their times so that we can associate the crash reports to your specific situation. That will help us to figure out what's going wrong.
Thank you, Rob. I have submitted the crash reports associated with the realm crashes, which occurred while working on the SRD. I have also opened a support ticket to request help with the application’s failure to load. Thank you for your attention regarding this matter!
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daplunk
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Old April 13th, 2019, 02:40 PM
Anyone know how to fix this one? Ideally without losing the local database file?

Ive got 12 hours until my game starts o.0

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Jujutsuka
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Old April 13th, 2019, 05:07 PM
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Originally Posted by daplunk View Post
Anyone know how to fix this one? Ideally without losing the local database file?

Ive got 12 hours until my game starts o.0


Support was able to help me fix it by renaming my master realm. It had been corrupted somehow. Renaming and resyncing fixed the problem.
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daplunk
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Old April 13th, 2019, 05:08 PM
Was afraid that would be the solution. Let the week long sync process commence.

Realm Works - Community Links
Realm Work and Hero Lab Videos
Ream Works Facebook User Group
Realm Works - Community Content List
CC3+ Facebook User Group

D&D 5e Community Pack - Contributor
General Hero Lab Support & Community Resources
D&D 5e Community Pack - Install Instructions / D&D 5e Community Pack - Log Fault / D&D 5e Community Pack - Editor Knowledge Base
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