Realm Works Won't Load

hicksms · January 22nd, 2015, 03:56 AM

Last night I was working on my campaign, finished for the evening and went to My Realms to sync my work. I got a sync failed lost connection message, so I checked my internet connection, which was good.

Figured I would sync later so closed Realm Works. A little later I figured I would attempt to sync again so opened Realm Works, but when the "Splash Window" that says loading opened, nothing happened. It just sat there. I went to bed and checked it this morning. Still nothing.

I closed the process, and attempted to open it again, and the same thing is happening.

As I had to leave to go to work, I have not yet attempted shutting down my computer and rebooting it.

Any ideas?

Parody · January 22nd, 2015, 06:32 AM

Open a support ticket by emailing support@wolflair.com. Likely you'll have to give them a copy of your master.realm file. I threw together a little application to help with that, if you'd like to try it. (Unzip it and run anywhere.)

hicksms · January 22nd, 2015, 04:31 PM

Looks like it is resolved. Must have been on my end.

hananack · October 13th, 2015, 09:39 AM

Quote:

Originally Posted by hicksms

Looks like it is resolved. Must have been on my end.

hy how did you resolved it i have the same problem

Galahan · October 13th, 2015, 09:43 AM

Quote:

Originally Posted by hananack

hy how did you resolved it i have the same problem

Me too.

Gallinaar · 10:53 AM

Same prob here. How did you get it to load beyond the 'loading' screen?

Edit: Bug Report sent.

Update:
Checked Anti-Virus setup for latest RW file. Set allow permissions for Inbound/Outbound Internet. Re-booted PC and re-ran RW. Loading Screen still took a while, but did eventually resolve to main user screen.

liz · 10:34 AM

I'm going to post this in every thread where people have been reporting issues (so sorry for the repetition):

Thanks for posting issues that you're encountering here in the forums. If you're posting an issue in the forum, please make sure it is accompanied by either an email to support@wolflair.com or a Bug Report.

The team will be looking at all the reported issues today, and may post updates in the various threads. Thanks for your patience!

rob · October 13th, 2015, 01:57 PM

This was a server-side issue and has been resolved.

Parody Senior Member Join Date: Jan 2013 Location: Rochester, MN Posts: 1,516 January 22nd, 2015, 06:32 AM	Open a support ticket by emailing support@wolflair.com. Likely you'll have to give them a copy of your master.realm file. I threw together a little application to help with that, if you'd like to try it. (Unzip it and run anywhere.) Michael Miller ESG Labs - Realm Works Locations App - Convention Events
#2

hicksms Junior Member Join Date: Oct 2011 Posts: 26 January 22nd, 2015, 04:31 PM	Looks like it is resolved. Must have been on my end.
#3

rob Senior Member Lone Wolf Staff Join Date: May 2005 Posts: 8,232 October 13th, 2015, 01:57 PM	This was a server-side issue and has been resolved.
#8