Junior Member
Join Date: Oct 2009
Posts: 1
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I purchased AB3 in July, and have just switched to a new PC. AB3 won't let me reassign the license becuase I am within the 120 day limit. I sent a message 2 days ago to the support email but have not gotten a reply (only the canned instant reply). What's the current turn around time for support requests for AB3?
Thanks, Doug |
#1 |
Junior Member
Join Date: Oct 2009
Posts: 2
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I have the same issue. I e-mailed support on Sept 29th and again today. Someones help would be greatly appreciated.
Thanks. |
#2 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
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Quote:
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#3 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
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Quote:
Unfortunately, without an email address for you, I have no way of following up with Nancy to find out whether she actually received your support question and when she sent you a reply. :-( |
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#4 |
Junior Member
Join Date: Oct 2009
Posts: 2
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Yes I received the following response immediately after I sent both request. I sent the first request on Tuesday the 29th.
Hello, Thanks for emailing Lone Wolf Development's support email address. Your email has been received and should typically be answered within 2-3 business days. You can also search our support forums for the answer to your question: my email address is: bray549@cox.net Last edited by Bray549; October 4th, 2009 at 05:57 AM. Reason: update |
#5 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
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I just sent an inquiry about this to Nan, who handles all the support questions. I should hear back from her tomorrow (Monday) and I'll let you know what she tells me.
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#6 |
Senior Member
Lone Wolf Staff
Join Date: May 2005
Posts: 8,232
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Nancy says that she got everything sorted out with on Saturday. So I'm not sure why you were reporting that you had received no response on Sunday, but I *think* this is now a closed issue. If it's not, please let us know.
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#7 |
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