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roddsteele
Junior Member
 
Join Date: Jan 2011
Posts: 9

Old October 17th, 2013, 11:37 AM
Got an email with a "case#" from Lone Wolf Development Support for a License Reassignment Request. I don't remember requesting one and don't know how to proceed if it's real or not.

Thanks for your help!
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liz
Ex-Staff
Lone Wolf Staff
 
Join Date: Jul 2013
Posts: 961

Old October 17th, 2013, 01:23 PM
Hey there! You requested one today according to our support system. Usually Hero Lab will prompt you for a reassignment when you're attempting to move a license code to a new computer within 120 days of the last activation or when a license code is installed on multiple machines. Our staff will take a look at your request and your account and get back to you. PM me if you have any additional questions.
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