S.o.s.

Joseph Bender · March 5th, 2014, 04:15 AM

anyone please help Technical support email is down
opened up hero lab this morning to update my character ( for an important game tonight) and it said I was in demo mode, what the #@*^ I tried to activate and reactivate several times and I continue to get a stupid error message that I could not transfer the license even though all I was trying to do was to reactivate on the same computer. BTW contrary to the below information I have never transferred my license, every time your company has had an update I've uploaded the update and evidently it is logging it as a licensed transfer.

I checked with my license on the license website and it says it's up to date please immediately fix!!!! you do not want an angry customer who writes on a lot of boards and forums

AndrewD2 · March 5th, 2014, 07:29 AM

It happens. I've had it happen for 2 different licenses, others have had it happen. It will get fixed, sometimes it takes a couple of days. I don't think coming on the message board and threatening them (especially with your first post) is really a way to get them to work any faster.

liz · March 5th, 2014, 08:22 AM

Joseph, I've responded via your other post (in the Hero Lab discussion forum) and to your technical support email. As such, I'm closing this thread.

AndrewD2 Senior Member Join Date: Mar 2007 Location: Muskegon, MI Posts: 2,975 March 5th, 2014, 07:29 AM	It happens. I've had it happen for 2 different licenses, others have had it happen. It will get fixed, sometimes it takes a couple of days. I don't think coming on the message board and threatening them (especially with your first post) is really a way to get them to work any faster.
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liz Ex-Staff Lone Wolf Staff Join Date: Jul 2013 Posts: 961 March 5th, 2014, 08:22 AM	Joseph, I've responded via your other post (in the Hero Lab discussion forum) and to your technical support email. As such, I'm closing this thread.
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