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SteveT
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Old November 3rd, 2020, 11:04 AM
On Thursday morning (Nov. 5th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 20 minutes of downtime, though it may be less.

NOTE: This maintenance was originally scheduled for Wednesday morning (Nov. 4th) but has been changed to Thursday (Nov. 5th).

UPDATE: This maintenance has been cancelled and will be performed at a later date TBD.

Last edited by SteveT; November 5th, 2020 at 08:50 AM.
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SteveT
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Old November 10th, 2020, 11:17 AM
On Thursday morning (Nov. 12th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 20 minutes of downtime, though it may be less.

UPDATE: This maintenance has been cancelled. However, we may still schedule some downtime for Hero Lab Online later in the day, but this is still TBD.

UPDATE: Tentative downtime for HLO mentioned in the previous update has been cancelled.

Last edited by SteveT; November 12th, 2020 at 02:27 PM.
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SteveT
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Old November 17th, 2020, 06:16 PM
On Thursday morning (Nov. 19th) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 20 minutes of downtime, though it may be less.

UPDATE: We are investigating a problem and HLO will be down a bit longer than expected, sorry for the delay.

UPDATE: HLO is back up again. Again, sorry for the delay.

Last edited by SteveT; November 19th, 2020 at 09:59 AM.
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SteveT
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Old November 22nd, 2020, 12:25 PM
On Monday morning (Nov. 23rd) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime.

UPDATE: We are investigating a problem and HLO will be down a bit longer than expected, sorry for the delay.

UPDATE: HLO is live again.

Last edited by SteveT; November 23rd, 2020 at 10:06 AM.
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SteveT
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Old November 23rd, 2020, 02:50 PM
We plan to briefly take down Hero Lab Online to deploy bug fixes at 4pm pacific today Nov. 23 (12am 11/24 UTC). We expect downtime to be 5 minutes or less.

UPDATE: This has been completed.

Last edited by SteveT; November 23rd, 2020 at 03:04 PM.
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SteveT
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Old November 25th, 2020, 02:21 PM
We plan to briefly take down Hero Lab Online for 3-5 minutes for some critical maintenance at 3:30 pm pacific today Nov. 25th (11:30 pm UTC).

UPDATE: This has been completed.

Last edited by SteveT; November 25th, 2020 at 02:34 PM.
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SteveT
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Old November 26th, 2020, 03:43 PM
We plan to briefly take down Hero Lab Online for 3-5 minutes to deploy some critical bug fixes at 4:55 pm Pacific today Nov. 26th (12:55 am 11/27 UTC).

Our account/sales servers and new logins to Realm Works will also be unavailable during this time.

UPDATE: This has been completed.

Last edited by SteveT; November 26th, 2020 at 03:59 PM.
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Old November 27th, 2020, 08:59 AM
We plan to briefly take down Hero Lab Online for 3-5 minutes to deploy bug fixes at 10:10 pm Pacific today Nov. 27th (6:10 pm UTC).

UPDATE: This has been completed.

Last edited by SteveT; November 27th, 2020 at 09:14 AM.
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SteveT
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Old December 1st, 2020, 02:14 PM
On Wednesday morning (Dec. 2nd) at 10 AM Pacific time (6 PM UTC), we plan to take Hero Lab Online down for maintenance. We expect up to about 5 minutes of downtime.

UPDATE: This has been completed.

Last edited by SteveT; December 2nd, 2020 at 09:05 AM.
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SteveT
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Old December 8th, 2020, 11:04 PM
We are aware that a number of our servers are inaccessible as of a few minutes ago (including Hero Lab Online).

We are investigating the issue and contacting our hosting provider. We will provide more information as soon as it is available. We are working to get things back up as soon as possible.

UPDATE: There was apparently a network backbone issue for the company that hosts all of our servers but the outage appears to be over and Hero Lab Online is back up and running. The outage lasted from approximately 11:57 pm pacific to 12:08 am pacific. Thank you for your patience.

Last edited by SteveT; December 8th, 2020 at 11:14 PM.
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