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Server status/maintenance

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We're planning an update of Hero Lab Online Monday morning (Aug 20th) at 10 AM Pacific time. We're expecting actual downtime to be short, but out of an abundance of caution, we're planning for ~1 hour of downtime. If things go more quickly, we'll bring things back up early.
 
We're planning an update of Hero Lab Online Wednesday morning (Aug 29th) at 10 AM Pacific time. We're expecting actual downtime to be short, but out of an abundance of caution, we're planning for ~1 hour of downtime. If things go more quickly, we'll bring things back up early.
 
A minor hardware upgrade is being performed on Thursday morning (Aug 30th) at 10 AM Pacific time that will impact both Hero Lab Online and Realm Works. We've been informed that this upgrade will require no more than 15 minutes by our hosting provider, but everyone should assume that it may take longer, as we won't be doing it ourselves. As soon as the upgrade is completed, we'll bring everything up right away.

We got word from our hosting provider has been able to make the change with no downtime.
 
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We're going to be doing an update to Hero Lab Online today (Thursday, 8/30) sometime in the next hour. This should not require any downtime, but its possible something could go wrong which could necessitate a brief period of downtime. We're hoping that doesn't need to happen, and will keep you posted.

NOTE: Once the fix is live, you will need to refresh your client to get it.
 
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Tuesday morning (September 4th) at 10 AM Pacific time, we will be doing some maintenance on the servers involving the Realm Works servers and Hero Lab Online. The expected downtime will be around 1 hour.
 
We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (9/12) at around 10am Pacific time. We expect downtime to last approximately 1 hour.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

Changes to the account server have been rescheduled and will not be occurring as part of the release, therefore there will be no impact to Realm Works logins and/or sales.

UPDATE: We're back up. Thanks for your patience.
 
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We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (9/26) at around 10am Pacific time. We expect downtime to last up to 1 hour.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

UPDATE: Hero Lab Online and Realm Works are available again but the account server release is taking longer than expected, so the store and account management website are still down for maintenance.

UPDATE: Everything is back up again. Thank you for your patience!
 
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We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (10/3) at around 10am Pacific time. We expect downtime to last up to 30 minutes.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.
 
We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (10/10) at around 10am Pacific time. We expect downtime to last up to 20 minutes.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

UPDATE: The account/login sales server is available again but the Hero Lab Online release is taking a little longer than expected. We hope to have it up again in a few more minutes.

UPDATE: Everything is back up again.
 
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We're planning to take Hero Lab Online, Realm Works, and our account login/sales server down Wednesday morning (10/17) at 10am Pacific time, in order to roll out an update to Hero Lab Online and also perform some maintenance. During the maintenance, access to both Hero Lab Online and Realm Works will be unavailable. We expect downtime to last up to 30 minutes.
 
We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (10/24) at 10am Pacific time. We expect downtime to last up to 1 hour.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

UPDATE: Everything is back up.
 
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We'll be restarting the account server at 12:55 pm Pacific today, so logins to Hero Lab Online and Realm Works will be unavailable for about a minute. If you're already logged in your service will be unaffected.
 
We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (10/31) at 10am Pacific time. We expect downtime to last up to 20 mins.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.
 
We're planning a combined release of Hero Lab Online and our account login/sales server Wednesday morning (11/7) at 10am Pacific time. We expect downtime to last up to 1 hour.

Because the account server is involved, new logins to Realm Works will also be unavailable during this time, as well as sales for both Realm Works and Hero Lab Online.

UPDATE: The account server is back up so Realm Works logins are available again. However Hero Lab Online is taking a bit longer than expected. We anticipate having it back up by about 11:15 am Pacific.

UPDATE: Everything is back up.
 
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We're planning a combined release of Hero Lab Online Wednesday morning (11/14) at 10 AM Pacific time. We expect downtime to last up to 1 hour.

UPDATE: One of the steps we are performing for Hero Lab Online is taking longer than expected. We are anticipating it to be back up by about 11:15 AM Pacific.
 
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We're planning a minor release for Hero Lab Online this morning (11/19) at 10 AM Pacific time. Downtime should be minimal. If there's any, it should be no longer than about 10 minutes or so.
 
Sorry for the short notice everyone, we need to take the HLO server down very briefly for a quick tweak of something under the hood. There's no update involved here, and we'll update when things are back up.

UPDATE: Things are back up. Sorry for the interruption!
 
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We're planning to take Hero Lab Online, Realm Works, and our account login/sales server down Wednesday morning (12/5) at 10am Pacific time, in order to roll out an update to Hero Lab Online and also perform some maintenance. During the maintenance, access to both Hero Lab Online and Realm Works will be unavailable. We expect downtime to last up to 1 hour.

UPDATE: Things are back up.
 
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