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SteveT
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Old September 10th, 2019, 12:08 PM
On Wednesday morning (September 11) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This is now complete.

Last edited by Joe; September 11th, 2019 at 09:30 AM.
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SteveT
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Old September 16th, 2019, 04:51 PM
On Wednesday morning (September 18) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This is now complete.

Last edited by SteveT; September 18th, 2019 at 10:33 AM.
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SteveT
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Old September 24th, 2019, 04:55 PM
On Wednesday morning (September 25) at 10 AM Pacific time, we plan to take Hero Lab Online and our account/sales server down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This is now complete.

Last edited by Joe; September 25th, 2019 at 09:40 AM.
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SteveT
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Old October 1st, 2019, 11:34 AM
On Wednesday morning (October 2) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: Things are taking a little longer than expected.

UPDATE: Sorry for the delay. Everything is now back up.

Last edited by SteveT; October 2nd, 2019 at 10:07 AM.
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SteveT
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Old October 2nd, 2019, 02:18 PM
On Thursday morning (October 3) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; October 3rd, 2019 at 09:47 AM.
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SteveT
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Old October 7th, 2019, 02:00 PM
On Wednesday morning (October 9) at 10 AM Pacific time, we plan to take Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

EDIT: This maintenance will also include our account/sales server.
EDIT: This has been completed.

Last edited by SteveT; October 9th, 2019 at 09:26 AM.
SteveT is offline   #126
SteveT
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Join Date: Dec 2016
Posts: 491

Old October 14th, 2019, 04:05 PM
On Wednesday morning (October 16) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

Additionally on Tuesday morning (October 15) at 10 AM pacific time we will be taking just the Realm Works server down for maintenance for up to 30 minutes (though it will likely less).

EDIT: This downtime took longer than expected but everything is back up now.

Last edited by SteveT; October 16th, 2019 at 11:12 AM.
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SteveT
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Join Date: Dec 2016
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Old October 22nd, 2019, 10:24 AM
On Wednesday morning (October 23) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

UPDATE: In addition we will also be taking Hero Lab Online down for maintenance for up to 15 minutes on Thursday morning (October 24) at 2 AM pacific time.

UPDATE: The Wednesday morning maintenance is now complete.

Last edited by SteveT; October 23rd, 2019 at 09:56 AM.
SteveT is offline   #128
SteveT
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Join Date: Dec 2016
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Old October 25th, 2019, 04:33 PM
On Wednesday morning (October 30) at 10 AM Pacific time, we plan to take Hero Lab Online, Realm Works, and our account/sales servers down for maintenance. We expect up to about 1 hour of downtime, though it may be less.

EDIT: This has been completed.

Last edited by SteveT; October 30th, 2019 at 09:59 AM.
SteveT is offline   #129
SteveT
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Old October 29th, 2019, 01:13 PM
We will be restarting our account/sales server at 2:25 pm pacific today (Tues. 10/29). Logins to Realm Works and Hero Lab Online will be unavailable for a minute or so until the account server is back up.

EDIT: This has been completed.

Last edited by SteveT; October 30th, 2019 at 09:59 AM.
SteveT is offline   #130
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