Server status/maintenance - Page 10

SteveT · 01:00 PM

We have temporarily closed the online store and account management website to fix a problem. We expect to have them back online at some point later this afternoon.

UPDATE: We are deploying a fix now. New logins to Hero Lab Online and Realm Works will be unavailable for a minute or 2.

UPDATE: Everything is back up.

SteveT · April 4th, 2019, 08:59 AM

We'll be deploying a fix for a bug to the account/sales server at approximately 10:10 am pacific today. New logins to Hero Lab Online and Realm Works will be unavailable for a minute or two.

SteveT · 03:22 PM

On Wednesday morning (April 10th) at 10 AM Pacific time we're planning on taking our servers down for maintenance. We expect up to about 1 hour of downtime, though it may be significantly less. During the maintenance, Realm Works, Hero Lab Online, and our account/sales server will be unavailable.

davidp · 09:51 AM

On Thursday morning (April 25) at 10 AM Pacific time, we're planning on taking Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

UPDATE: This is all completed.

SteveT · 09:43 AM

On Wednesday morning (May 1) at 10 AM Pacific time, we're planning on taking Hero Lab Online and our account/sales server down for maintenance. We expect up to about 30 minutes of downtime, though it may be less.

Because the account server is involved, new logins to Realm Works will also be unavailable during this maintenance.

UPDATE: This is all completed.

davidp · May 7th, 2019, 12:25 PM

On Wednesday morning (May 8) at 10 AM Pacific time, we're planning on taking Hero Lab Online down for maintenance. We expect up to about 15 minutes of downtime, though it may be less.

davidp · May 8th, 2019, 09:09 AM

The maintenance today is complete.

SteveT · 09:31 AM

On Wednesday morning (May 15) at 10 AM Pacific time, we're planning on taking Hero Lab Online and our account/sales server down for maintenance. We expect up to about 15 minutes of downtime, though it may be less.

Because the account server is involved, new logins to Realm Works will also be unavailable during the maintenance.

UPDATE: This is all completed.

SteveT · 09:18 AM

On Wednesday morning (May 22) at 10 AM Pacific time, we're planning on taking Hero Lab Online and our account/sales server down for maintenance. We expect up to about 30 minutes of downtime.

Because the account server is involved, new logins to Realm Works will also be unavailable during the maintenance.

Update: Downtime is complete.

SteveT · 12:19 PM

We've scheduled maintenance for the account/sales server on Thursday (5/23) at 11 AM Pacific. We expect up to about 20 minutes of account server downtime. During the maintenance, new logins to Hero Lab Online and Realm Works will be unavailable, but your service will be unaffected if you are already logged in.

UPDATE: We are delaying this account server downtime briefly. We'll post here again when the downtime will be proceeding.

UPDATE: It is 11:50 AM Pacific and we are proceeding with this downtime.

UPDATE: This has been completed.

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SteveT Senior Member Lone Wolf Staff Join Date: Dec 2016 Posts: 489 April 3rd, 2019, 10:23 AM	We have temporarily closed the online store and account management website to fix a problem. We expect to have them back online at some point later this afternoon. UPDATE: We are deploying a fix now. New logins to Hero Lab Online and Realm Works will be unavailable for a minute or 2. UPDATE: Everything is back up. Last edited by SteveT; April 3rd, 2019 at 01:00 PM.
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davidp Senior Member Lone Wolf Staff Join Date: Jun 2011 Posts: 1,090 April 24th, 2019, 08:31 AM	On Thursday morning (April 25) at 10 AM Pacific time, we're planning on taking Hero Lab Online down for maintenance. We expect up to about 30 minutes of downtime, though it may be less. UPDATE: This is all completed. Last edited by davidp; April 25th, 2019 at 09:51 AM.
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