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Deiko
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Join Date: Nov 2018
Posts: 1

Old November 10th, 2018, 03:43 AM
Since the update, I have not been able to login to HLO. I get a java error each time - Cannot read property 'access' of undefined.

Anyone have a solution? Running in Chrome - Windows 8.1 - Java 8 (191)
Slightly different error on my Ipad
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ShadowChemosh
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Join Date: Jan 2010
Location: Chicago, IL (USA)
Posts: 10,504

Old November 10th, 2018, 11:42 AM
Try changing your device name. Just add a number or something to make it different. See if that lets you in.

Hero Lab Resources:
Pathfinder - d20pfsrd and Pathfinder Pack Setup
3.5 D&D (d20) - Community Server Setup
5E D&D - Community Server Setup
Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources.
Created by the community for the community
- Realm Works kickstarter backer (Alpha Wolf) and Beta tester.
- d20 HL package volunteer editor.
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undeadfish
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Join Date: Sep 2013
Posts: 6

Old November 10th, 2018, 11:50 AM
Same error. I've tried to login via Chrome, Chrome Incognito, and Firefox.

Firefox did have a different error, though.

Edit: Changing device name did fix it.
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ShadowChemosh
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Old November 10th, 2018, 02:38 PM
Quote:
Originally Posted by undeadfish View Post
Edit: Changing device name did fix it.
In this case then I would advise using a Different device name per Browser. I use my computer name dash the browser name.

So my iPad has iPad-Safari my PC has Desktop-Firefox or Desktop-Chrome. This also will make things easier to know which device you left log in or other error messages more meaningful.

Hero Lab Resources:
Pathfinder - d20pfsrd and Pathfinder Pack Setup
3.5 D&D (d20) - Community Server Setup
5E D&D - Community Server Setup
Hero Lab Help - Hero Lab FAQ, Editor Tutorials and Videos, Editor & Scripting Resources.
Created by the community for the community
- Realm Works kickstarter backer (Alpha Wolf) and Beta tester.
- d20 HL package volunteer editor.
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